Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.
At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.
We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.
Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.
Job DescriptionThe primary function of the Outpatient Coordinator is to provide customer service and administrative support to Epworth staff, patients, visitors, relatives and medical staff. This role is multi-disciplined across outpatient administration department. This role is non-clinical and will incorporate providing a comprehensive reception service directing patients, visitors and staff to appropriate services,and the management of the administrative processing of patients across all aspects of outpatient pre-admission, admission, service delivery and discharge phases.
This is a full-time, on going position based in Epworth Camberwell.
To be successful, you will have...
- Proven and comprehensive background in Administration in a service orientated environment.
- Experience in Hospital Administration and/or Patient Services (Desirable).
- Ability to work autonomously as required but to also work collaboratively and effectively within a team environment
- Excellent customer service delivery
- Previous working knowledge of hospital Patient Management systems i.e. iPM/BOSSNet
- Experience utilising Microsoft office suite with ability to maintain data entry accuracy.
Position Description Inherent Requirements
About Continuing Care and Support Services
Epworth Continuing Care and Support Services incorporates our renowned rehabilitation, mental health and at-home hospital programs with essential support services. Our rehabilitation, mental health and at-home hospital programs are some of the most progressive of their kind in Australia. Our clinical approach involves interdisciplinary teamwork and decision-making to provide individualised treatment and achieve positive outcomes for patients. Our strong team ethos extends across our services at Epworth hospitals in Richmond, Camberwell and Hawthorn. Our support services play a critical role in the daily operations and experience at Epworth hospitals through our food environmental and security teams.
QualificationsDesirable
- Training in Customer Service principles for a service-oriented environment
- Certificate III in Business Administration
At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:
- Epworth HealthCare offers our employees salary packaging benefits of $15,900 pre-tax annually, plus an optional $2,650 meals and entertainment allowance.
- The largest educational scholarship program of its kind in Australia
- Reduced cost of health services for you and your family at Epworth
At Epworth, we care.
We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.
Enquire / Apply
Sound interesting? To apply, click the I'm Interested button and attach your CV and cover letter (as a single file).
For more information, please refer to the attached position description or contact [email protected]
It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.
As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.
Skills Required
- Proven comprehensive administration experience in a service-oriented environment
- Hospital administration or patient services experience
- Ability to work autonomously and collaboratively within a team
- Excellent customer service delivery
- Working knowledge of hospital patient management systems, such as iPM/BOSSNet
- Microsoft Office experience and accurate data entry skills
- Training in customer service principles for a service-oriented environment
- Certificate III in Business Administration
- Satisfactory National Police Check
- Valid employee Working with Children Check, where required
- Annual influenza vaccination where required under organizational policy
What We Do
Epworth HealthCare is Victoria's largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care, and rehabilitation. It operates as a chain of multi-specialty hospitals, embracing evidence-based medicine to pioneer treatments and services for its patients across Melbourne and Geelong.
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