Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.
Yellowstone Club’s Outdoor Pursuits department is currently seeking candidates for a Reservations Coordinator for the upcoming Winter season! Our Winter employment months are November- April.
The purpose of the Reservations Coordinator is to assist, provide information, and book Outdoor Pursuits activity inquiries from Members and guests through all forms of communication.
Essential Job Functions
- Field activity questions through phone calls, emails, texts, and drop-ins.
- Process reservations by phone, email, text, and drop-in.
- Receive, relay, and confirm all Outdoor Pursuits and off-property activity reservations.
- Work closely with Outdoor Pursuits Managers/Supervisors and other departments on providing effective communication, planning, and organization to ensure all activity needs are met.
- Promote Outdoor Pursuits activities to Members and guests.
- Maintain knowledge of services and activities. Know the status, rates, and benefits of all services.
- Communicate reservations to necessary departments.
- Perform opening and closing duties as necessary.
- Be the initial point of contact of all Outdoor Pursuits inquiries and activities reservations.
- Manage daily reservation system from inquiry to confirmation, including alterations to itineraries.
Other Duties and Responsibilities
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
- Meet departmental productivity, organization and consistency standards.
- Maintain a positive and respectful attitude.
- Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
- Maintain privacy of our Members and guests at all time.
- Maintain a clean and neat appearance at all times.
- Communicate regularly and effectively with all employees, supervisors, managers and directors.
- Perform work in a safe and high quality manner.
- Project a favorable image of Yellowstone Club to Members and guests at all times.
- Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
- Assist other departments as necessary during busy periods
Pay
- Compensation for this role generally ranges from $20.00-$22.00 per hour, including service charges.
Experience/Education Required
- One to two years of customer service related experience
- Proficiency in the Microsoft Office suite of programs
- High school diploma, GED or vocational training or job-related course work required
Experience/Education Preferred
- One year of experience with a reservations system
- Proven experience using communication and organizational skills to accomplish goals
- Formal training at vocational schools, colleges or universities recognized
- Similar combination of education and experience
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.
The position offered is a seasonal position located in Big Sky, Montana.
Yellowstone Club offers great benefits including:
- Free transportation to and from Bozeman
- Complimentary shift meals
- 401k eligibility and bi-weekly match
- Access to onsite fitness center 24/7
- Discounted Employee Housing in Big Sky or Gallatin Gateway
- Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
- End of season employee appreciation day and retail sale
- Access to Employee Store in Bozeman
- Participate in Hike, Mountain Bike, and Disc Golf Employee Days
For more information about the Club, visit www.yellowstoneclub.com.
To apply, please visit www.yellowstoneclub.com. and click on "YC Careers" at the bottom of the homepage.
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Skills Required
- One to two years of customer service related experience
- Proficiency in the Microsoft Office suite of programs
- High school diploma, GED or vocational training or job-related course work
- One year of experience with a reservations system
- Proven experience using communication and organizational skills to accomplish goals
- Formal training at vocational schools, colleges or universities (or similar combination of education and experience)
- Knowledge of administrative and clerical procedures and systems (word processing, managing files and records, designing forms)
- Ability to work flexible hours/schedule including evenings, weekends and holidays
What We Do
Yellowstone Club is a private residential community set amidst the grandeur of the Rocky Mountains, just west of the famed Gallatin River near the northwest corner of Yellowstone National Park and the picturesque mountain town of Big Sky, Montana. 13,600 rolling acres are surrounded by 10,000-foot peaks, world-class skiing and blue-ribbon trout streams. Yet, as beautiful and untouched as its surroundings, Yellowstone Club is less than an hour from Bozeman, Montana and minutes from US 191. The Club's superior amenities, easy Montana charm and overwhelming natural beauty present an incomparable venue for mountain living, year-round recreation, and cherished family traditions. Our members enjoy the spectacular beauty of the World's only private ski and golf community and the benefits of membership in this exclusive one-of-a-kind club. In addition to the 2,200 acres of powder drenched trails of world-class skiing in the winter and an 18-hole Tom Weiskopf-designed mountain golf course for the summer months, we have a full Outdoor Pursuits program for unparalleled mountain adventures. We are always looking for the best and the brightest to join us in our mountain paradise. At Yellowstone Club, we strive to be the employer of choice in Southwest Montana by offering competitive wages and benefits, along with perks such as employee ski days on our mountain, ski passes to area resorts, reduced gym memberships, complimentary meal for every shift, and more. Our goal is to identify candidates who will help us provide the best Montana Hospitality to our members and guests.
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