JD Logistics, part of JD.com, is a global leader in technology-driven supply chain and logistics solutions. We are committed to delivering excellence through innovation, efficiency, and a customer-centric approach. Our smart logistics network ensures seamless operations, and our success is built on strong leadership, cutting-edge technology, and a relentless focus on continuous improvement.
The RoleWe are looking for a dynamic and results-driven Outbound Supervisor to oversee our outbound logistics processes in Rotterdam. This role is pivotal in ensuring the smooth execution of order fulfillment, timely dispatches, and operational efficiency. If you are a hands-on leader with a passion for logistics and team development, we want you on our team!
Key ResponsibilitiesSupervise daily outbound operations, including order picking, packing, loading, and shipping, ensuring accuracy and on-time delivery.
Lead, train, and motivate a team of warehouse associates, fostering a culture of accountability, safety, and high performance.
Conduct shift briefings to align the team with daily targets, KPIs, and company standards.
Optimize resource allocation (staff, equipment, and inventory) to meet fluctuating operational demands.
Monitor and enforce compliance with safety, quality, and security protocols.
Track and analyze KPIs (e.g., order accuracy, dispatch times, productivity) to drive continuous improvement.
Troubleshoot operational issues promptly to minimize delays and maintain workflow efficiency.
Collaborate with cross-functional teams (transport, inventory control, customer service) to achieve business goals.
Maintain accurate records of shipments, inventory movements, and operational reports.
Experience: 3+ years in warehouse, logistics, or production operations, with at least 1 year in a supervisory role.
Skills: Strong leadership, communication, and problem-solving abilities.
Technical Proficiency: Familiarity with Warehouse Management Systems (WMS) and Microsoft Office.
Mindset: Data-driven, adaptable, and focused on process optimization.
Language: Fluency in English (written and spoken), Chinese is highly preferred.
Background in e-commerce, retail logistics, or high-volume distribution centers.
Knowledge of Lean or Six Sigma methodologies.
Experience with automation or robotics in logistics.
Be part of a global logistics leader at the forefront of innovation.
Work in a fast-paced, tech-driven environment with cutting-edge tools.
Career growth opportunities within a rapidly expanding company.
Competitive salary, benefits, and a collaborative team culture.
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What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue.
With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers.
To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world.
By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more.
Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
