Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
Role
We’re looking for a proactive and organized Outbound Specialist with excellent communication skills and a strong customer service mindset. In this role, you'll play a key part in converting leads into Sword Health members, guiding them through the enrollment process and ensuring they receive the best possible support.
You'll be joining the Growth team—a passionate, driven team dedicated to expanding access to Sword Health programs. Here, you'll collaborate with goal-oriented, supportive teammates, working toward clear weekly and monthly goals that make a real impact.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
What you’ll be doing
Driving Enrollments: You’ll reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed;
Using Effective Closing Techniques: You’ll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants;
Delivering Outstanding Customer Interactions: You’ll engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience;
Collaborating with Internal Teams: You’ll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support;
Leveraging Technology Effectively: You’ll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes.
What you need to have
You should know how to use AI tools and techniques to enhance your daily productivity and decision-making.
2+ years of experience in outbound calling, telemarketing, or sales is highly preferred;
Excellent verbal communication and interpersonal skills;
Professional and courteous phone manner;
Ability to persuade and influence others;
Strong organizational and time management skills;
Ability to handle rejection and maintain a positive attitude;
Proficient in using computers and relevant tools (e.g Zoom Workplace, Excel, Jira, Slack, Notion);
High school diploma or equivalent (bachelor's degree preferred).
Being proficient in English (Spanish would be a plus)
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.
Top Skills
What We Do
SWORD Health is the world’s fastest growing virtual musculoskeletal (MSK) care provider, on a mission to free two billion people from chronic and post-surgical pain. The company’s clinical-grade virtual therapy platform pairs expert physical therapists with FDA-listed wearable technology to deliver a personalized treatment plan that is more effective, easier and less expensive than traditional physical therapy. SWORD Health believes in the power of people to recover at home, without resorting to imaging, surgeries or opioids. Since launching in 2015, SWORD Health has worked with insurers, health systems and employers in the U.S, Europe and Australia to make quality physical therapy more accessible to everyone.
