HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Location: Cancun
Scope of the role:
Conduct outbound calls to leads from provided lists, introducing the product/service and identifying potential needs following defined scripts. Qualify leads based on pre-defined criteria, assessing their suitability for the product/service. Present product/service information and answer partner questions, addressing concerns and overcoming objections. Record all call details, leads information, and sales activities accurately in the CRM system. Follow up with potential partners through phone, email, or other communication methods to nurture leads and close sales. Meet daily/weekly calls and sales targets as defined by the Commercial Operations Manager.
Accountabilities:
Contact hotel partners via outbound calls to promote and sell HBX products/services .
Manage leads, track interactions and follow up to close deals, contributing to sales targets.
Skills:
Excellent communication skills, including active listening and clear articulation
Sales-oriented mindset and aptitude
Basic computer literacy
Ability to learn and understand the features and benefits of the product/service being sold
Professional telephony etiquette (ability to maintain a professional and courteous demeanor during phone calls
Ability to drive sales from interest to close deals
Professional English and Spanish
Experience & Qualifications:
Minimum of 1 year of experience in sales operations, sales support, or a related field
Experience working with CRM systems for lead management and tracking
Demonstrate the ability to meet or exceed sales targets
Experience working in a fast-paced, dynamic environment
Knowledge of the hotel industry is a plus
High school diploma or equivalent required
1-2 years experience in outbound sales, telemarketing, or a related customer service role involving phone (preferred).
Experience using CRM systems for lead management and tracking is a plus.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Top Skills
What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
