We are seeking an Outbound Logistics Coordinator to join our Customer Supply Chain team. This newly created role is responsible for managing the process from approved order through successful carrier pickup, ensuring timely communication, accurate data entry, and reliable execution.
This position is highly communication-driven and requires someone who can manage a high volume of emails, maintain exceptional attention to detail, and navigate multiple systems efficiently.
Key Responsibilities- Coordinate the handoff from approved customer orders to executed carrier pickups
- Confirm pickups with carriers via email and ensure timely follow-up
- Complete routing requirements within customer portals
- Populate and maintain shipment information in NetSuite templates
- Prepare and distribute daily pickup summary reports
- Manage missed pickups through resolution and communicate updates to stakeholders
- Ensure accurate entry and maintenance of purchase orders, ship dates, freight classes, and shipment details
- Meet a 2-hour SLA for carrier communications
- Navigate multiple customer portals, NetSuite, and dock scheduling systems while adhering to customer-specific requirements
Requirements
- Strong professional written communication skills
- Experience handling high-volume email correspondence
- Excellent attention to detail and data accuracy
- Strong organizational and time-management skills
- Ability to work across multiple systems and platforms simultaneously
- Experience in logistics, supply chain, transportation, order management, or operations support is preferred
- Ability to work independently in a remote environment
Success in this role will be measured by:
- Communication quality and responsiveness
- Data accuracy and reliability
- Timely execution of routing and pickup activities
- Effective resolution of missed pickups and exceptions
Benefits
- 100% remote work environment
- Full-time employment
- Opportunities for career growth and advancement within the supply chain organization
- Collaborative and supportive team culture
- Exposure to global logistics and supply chain operations
- Paid time off
- Health insurance
Skills Required
- Strong professional written communication skills
- Experience handling high-volume email correspondence
- Excellent attention to detail and data accuracy
- Strong organizational and time-management skills
- Ability to work across multiple systems and platforms simultaneously
- Experience populating and maintaining shipment information in NetSuite templates
- Experience with customer portals and dock scheduling systems
- Meet a 2-hour SLA for carrier communications
- Experience in logistics, supply chain, transportation, order management, or operations support
- Ability to work independently in a remote environment
What We Do
NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.
