Smith & Nephew

OTC Process Expert - Greece

Reposted 3 Hours Ago

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Athens, GRC

In-Office

29K-54K Annually

Mid level

Healthtech • Biotech

The Role

Own a portfolio of customer accounts to collect receivables, assess credit risk, resolve disputes, release blocked orders, and improve end-to-end Order to Cash processes while collaborating with Sales, Customer Service and Finance to meet cash collection targets and ensure compliance.

Summary Generated by Built In

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Join our Global Business Services team as an OTC Process Expert and play a vital role in driving cash flow performance, managing customer relationships, and supporting business growth across Greece. This is an opportunity to bring your credit management and collections expertise into a collaborative international environment where your insights will help improve processes, reduce risk, and deliver an outstanding customer experience.

What will you be doing?

As an OTC Process Expert, you will take ownership of a portfolio of customer accounts, ensuring outstanding receivables are collected effectively while building strong and professional customer relationships. You will work closely with colleagues across Sales, Customer Service and Finance to resolve disputes, assess credit risk, release blocked orders, and continuously improve end to end Order to Cash processes. Your work will directly contribute to cash collection performance, compliance, and operational excellence across the business.

What will you need to be successful?

Success in this role comes from combining strong analytical thinking with excellent communication and relationship management skills. You will be comfortable making informed credit decisions, resolving complex issues, and collaborating across multiple stakeholders while maintaining a customer focused mindset.

Key requirements include:

Experience in Credit Management and/or Collections with a proven track record of delivering cash collection targets.
Strong understanding of Order to Cash processes, financial controls, and customer credit risk assessment.
Ability to analyse financial information, solve problems, and manage disputes effectively.
Fluency in both Greek and English, with the confidence to work in a cross functional international environment.

The anticipated base compensation range for this position is €28,750.00 – €53,500.00 EUR annually.

The actual base pay offered to the successful candidate will be based on objective, job related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.

You. Unlimited.

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

Inclusion and Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging.
Your Future: Generous annual bonus and pension schemes, Save As You Earn share options.
Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities.
Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
Flexibility: Hybrid Working Model (for most professional roles).
Training: Hands On, Team Customised, Mentorship.
Extra Perks: Discounts on gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other employee discounts.

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Skills Required

Experience in Credit Management and/or Collections with proven cash collection results.
Strong understanding of Order to Cash processes and financial controls.
Ability to assess customer credit risk and make informed credit decisions.
Ability to analyze financial information and manage disputes effectively.
Fluency in Greek and English (verbal and written).
Excellent communication and stakeholder relationship management skills.

Smith & Nephew Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smith & Nephew and has not been reviewed or approved by Smith & Nephew.

Healthcare Strength — Medical, dental, and vision plans are paired with a global mental‑health program for employees and families, indicating a robust core health package.
Retirement Support — U.S. employees have access to a 401(k) with company contributions, and share plans complement long‑term savings.
Leave & Time Off Breadth — Generous holiday, paid volunteering leave, and flexible work models point to broad time‑off options.

Learn more about Smith & Nephew's Compensation & Benefits →

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The Company

Andover, MA

15,318 Employees

What We Do

Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.