We’re looking for OSS Telemetry Observability Engineer to grow our team. This role will be hands on and you will work with our core engineering team and customer support escalation groups, to monitor and properly escalate real-time core network or infrastructure issues that could affect customers.
Your role will be within a dynamic and busy Satellite communications company and will work alongside individuals who are highly experienced and experts in their field. You will maintain and improve OSS network and provide technical support, fault investigation and troubleshooting of all issues on the network. You will keep the performance of our telecom network at optimum levels by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA — and your work will directly shape the reliability and scalability of the networks our partners depend on.
What you will do:
- Design and implement comprehensive observability strategies across distributed systems
Deploy and maintain monitoring solutions using tools like Prometheus, Kibana, ELK Stack, Grafana
Develop automated alerting systems with AI-powered anomaly detection
Create and maintain dashboards for real-time system visibility
Implement distributed tracing and log aggregation solutions
Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures
Technical support to NOC engineers to analyze and solve issues.
Development of KPIs and other metrics to monitor key aspects in mobile network performance
Develop and maintain dashboards, alerts, and visualizations to track key performance metrics.
Development of training material related to KPIs / Dashboards
Ability to troubleshoot, document, and assess proper escalation channel and team or group.
What you bring to this role:
10+ years of experience working in a telecom environment or similar roles
Expertise in monitoring tools (Prometheus, Kibana, Grafana, ELK Stack)
Strong knowledge of distributed systems and microservices architecture
Basic Python / Linux / Bash knowledge
Experience with cloud platforms (AWS, GCP, Azure)
Understanding of SLO/SLI/SLA concepts
Excellent written and verbal communication skills
Excellent interpersonal skills
Bonus points for the following:
Experience with 3GPP NTN core adaptations (Rel-17/18): satellite access node (SAN) architecture, timer and window parameter adaptation for high-latency links, or UPF placement in non-terrestrial topologies.
Experience in a startup or fast-paced R&D environment where architectural decisions move at product speed.
Additional Requirements
This is a fast-paced, high-impact environment - flexibility to occasionally work extended hours or weekends during critical periods is expected.
This is a full time, exempt position, based out of our Arlington, TX office.
The total compensation packaged will be determined by various factors such as your relevant job-related knowledge, skills, and experience.
We are redefining how satellites are designed, manufactured and used—so we’re looking for candidates with passion, deep knowledge and direct experience on LEO satellite component development, design and in-orbit activities. If that’s your experience – then we’ll be immediately wow-ed.
E-Space is not currently able to provide employment sponsorship for candidates who do not hold work authorization for the location of this role. The Company is not currently able to provide employment sponsorship for candidates who do not hold work authorization for the location of this role.
Skills Required
- 10+ years of experience working in a telecom environment or similar roles
- Expertise with Prometheus, Kibana, Grafana, and ELK Stack
- Strong knowledge of distributed systems and microservices architecture
- Basic Python, Linux, and Bash knowledge
- Experience with cloud platforms such as AWS, GCP, or Azure
- Understanding of SLO, SLI, and SLA concepts
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Experience with 3GPP NTN core adaptations, SAN architecture, high-latency link parameters, or non-terrestrial UPF placement
- Experience in a startup or fast-paced R&D environment
- Work authorization for the job location without employer sponsorship
- Flexibility to occasionally work extended hours or weekends during critical periods
What We Do
E-Space is a global space company focused on bridging Earth and space with the most sustainable low earth orbit (LEO) network that is expected to reach over one hundred thousand multi-application communication satellites to help businesses and governments securely and affordably access the power of space to solve problems on Earth. Founded by industry pioneer Greg Wyler, E-Space is focused on democratizing space and transforming industries by bringing down the cost of space-based communications, raising the level of satellite system resiliency and setting a new standard in sustainable space infrastructure that will effectively minimize and reduce space debris and destruction while preserving access to space for future generations.
