Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Responsibilities- Work with Roadtex Terminals and Warehouse Services on ensuring proper OS&D procedures are followed to mitigate claims exposure.
- Work closely with operations, customer service, service partners and shippers to bring resolution to lost or damaged freight.
- Conduct thorough investigations of shortages, including gathering evidence, documentation of results, and communication.
- Manage the disposition process for “On-Hand” shipments and “Refusals”.Complete all necessary paperwork and system updates within Roadvision.
- Proactively communicate issues and work to resolve within the team.
- Manage relationships within assigned accounts.
- Perform routine duties with minimal supervision following standard practices or procedures.
- Gain competency and adopt Roadtex/Echo's technology to be as efficient as possible.
- Participate in pro-active team efforts to achieve department and company goals.
- High school diploma required; 2-year community college or vocational degree highly preferred
- 1+ years' experience in customer service or logistics
- Proven track record in handling multiple task and problem solving when handling difficult customer issues
- Intermediate skills with Microsoft Office, Outlook, Word and Excel
- Ability to follow standard operating procedures with little to no oversight
- Clear, concise communication skills both written and verbal to effectively assist external and internal customers
- Enjoy working in a fast-paced team environment and able to collaborate with others
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Skills Required
- High school diploma
- Two-year community college or vocational degree
- At least one year of customer service or logistics experience
- Experience handling multiple tasks and solving difficult customer issues
- Intermediate skills with Microsoft Office, Outlook, Word, and Excel
- Ability to follow standard operating procedures with little to no oversight
- Clear, concise written and verbal communication skills
- Ability to collaborate in a fast-paced team environment
Echo Global Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Echo Global Logistics and has not been reviewed or approved by Echo Global Logistics.
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Healthcare Strength — Health, vision, and dental coverage with PPO or HDHP options, telehealth via MDLive, and an EAP are highlighted as robust. Reported benefit ratings place core healthcare features above average relative to other areas.
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Parental & Family Support — Paid bonding/parental leave and family supports like a Care.com membership are prominently offered. Parental leave is consistently described as a strong aspect of the package.
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Wellbeing & Lifestyle Benefits — Wellness perks such as Peloton access, gym discounts, volunteer time off, and pet insurance broaden the offering. These lifestyle benefits are positioned as notable strengths alongside core coverage.
Echo Global Logistics Insights
What We Do
Echo is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service.
Why Work With Us
At Echo you don’t just have a job—you have a career. Passion for what you do keeps you on the road to success. It’s teamwork and relationships that make our team truly successful. The chance to work alongside friends, have your voice heard, and be mentored by those who genuinely want to see you grow and thrive makes every day even better.
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