Overview:
Full-time, benefits eligible position.
40 hours/week M-F 8am-4:30pm
Position will also be cross trained in department's registration and appointment check-in needs.
Job Description Summary:
Job Description:
- Schedules patients for designated outpatient services and coordinates changes in appointments through canceling or re-scheduling.
- Works referral lists and contacts patients for appointments. Collaborates and communicates with departments and physicians whose services are scheduled.
- Interviews and registers designated patients in the computer system. Pre-registers patients scheduled for less than 30 days in the future.
- Obtains accurate demographics, insurances, and physician information during registration.
- Screens registrations and customer data to ensure insurance eligibility and pre-certification and that physician referral requirements are met.
- Assists in identifying self-pay patients and refers them to financial assistance, instructing on requirements.
- Assists in the training and development of new employees.
Education Requirement:
- High school graduate, required.
- Associates degree, preferred.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
- Ability to understand, retain, learn, and problem solve complex and quickly changing information with minimal supervision. Must be able to multi-task and handle various priorities in a flexible, rapidly changing environment.
- Knowledge of medical terminology and the impact of managed care trends on hospital operations, preferred.
- Excellent interpersonal, verbal, and written communication skills, with bilingual abilities a plus. Must have excellent customer service skills with the ability to relate to diverse age and demographic backgrounds.
- Ability to function as a team member responsible for staffing operational hours, collaborating in a respectful way, and contributing to the overall success of the team.
Experience:
- Four years of experience in customer service and registration or admitting areas, required.
- Keyboarding, typing, and data entry skills, required. Computerized scheduling experience, preferred.
- One year of experience working on a mainframe computer, required.
- Experience using Outlook, Word, and Excel.
Physical Requirements:
OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking
FREQUENTLY: (none specified)
CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
Additional Physical Requirements performed but not listed above:
(not specified)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
Skills Required
- High school diploma or equivalent
- Four years of customer service and registration or admitting experience
- Keyboarding, typing, and data entry skills
- One year of experience working on a mainframe computer
- Ability to understand, retain, learn, and problem-solve complex, changing information with minimal supervision
- Ability to multitask and manage competing priorities in a changing environment
- Excellent interpersonal, verbal, and written communication skills
- Excellent customer service skills and ability to work with diverse populations
- Ability to work collaboratively as part of a team
- Associate degree
- Knowledge of medical terminology and managed care trends
- Computerized scheduling experience
- Experience using Outlook, Word, and Excel
- Bilingual abilities
What We Do
Nationwide Children's Hospital is one of America's largest not-for-profit free-standing pediatric health care systems, providing expertise in pediatric population health, behavioral health, genomics, and health equity. It has integrated clinical and research programs and serves over 1.9 million patient visits annually.
