Front Desk Team Member
As a Front Desk Team Member, you will support daily patient interactions and ensure a welcoming, efficient, and professional experience from the first point of contact through each visit. You will play a key role in lead management, appointment scheduling, front office coordination, and maintaining smooth day-to-day operations. This position is essential in creating a positive patient experience while supporting an organized and efficient practice.
Lead Management & Scheduling- Respond promptly to new patient inquiries and follow up with prospective patients.
- Schedule new patient consultations and help maintain strong appointment attendance.
- Confirm upcoming appointments and follow up on missed consultations.
- Maintain an organized schedule and ensure accurate documentation.
- Welcome patients and provide a friendly, professional check-in and check-out experience.
- Support a positive, comfortable, and patient-centered environment.
- Schedule follow-up appointments and communicate next steps in care.
- Help maintain efficient patient flow and on-time scheduling.
- Collect patient payments and balances at the time of service.
- Accurately post payments and maintain financial records.
- Assist with daily reconciliation and support financial accuracy.
- Follow established office policies, procedures, and scheduling protocols.
- Maintain accurate patient records and appointment information.
- Support overall office efficiency and collaborate effectively with team members.
- Previous dental, orthodontic, or healthcare front office experience preferred.
- Excellent communication, customer service, and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Professional, positive, and patient-focused attitude.
- Reliable, detail-oriented, and committed to providing an exceptional patient experience.
Skills Required
- Previous dental, orthodontic, or healthcare front office experience
- Excellent communication, customer service, and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Professional, positive, and patient-focused attitude
- Reliable, detail-oriented, and committed to providing an exceptional patient experience
What We Do
OrthoSynetics is a national healthcare services company that provides comprehensive practice management and consultancy services for orthodontic and pediatric dental practices. The company focuses on improving revenue growth and profitability through a suite of services, including revenue cycle management (RCM), marketing, human resources, purchasing, and real estate services, allowing practitioners to focus on patient care while streamlining administrative operations.
