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The Role
Handle inbound calls from new and existing AT&T customers to set up accounts, activate devices, troubleshoot basic issues, resolve billing inquiries, and recommend plans/promotions. Use multiple internal systems to research and document interactions, meet sales and quality metrics, and work a varied full-time schedule including evenings, weekends, and holidays.
Summary Generated by Built In
Customer Solutions – NAC Expert
Overview:
The National Acquisition Center (NAC), backed by AT&T, is seeking motivated and
customer-focused Customer Solutions Experts to join our inbound call center
team. In this role, you will serve as the first point of contact for customers
interested in starting or enhancing their AT&T services. You will build meaningful
relationships, identify customer needs, and deliver tailored solutions that drive
satisfaction and loyalty.
Essential Duties and Responsibilities:
Handle inbound calls from new and existing AT&T customers interested in
wireless and related services
Meet or exceed performance metrics related to sales, customer satisfaction,
and call quality
Establish rapport quickly and create a positive, professional customer
experience
Use discovery-based questioning to uncover customer needs and
recommend appropriate products, services, and promotions
Assist customers with:
o Setting up new accounts and services
o Device activations and basic troubleshooting
o Billing inquiries and account navigation
o Educate customers on current promotions, plans, and bundled
offerings
Navigate and utilize multiple internal systems/tools daily to research,
document, and resolve customer needs
Maintain accurate and detailed records of customer interactions
Must be able to work a varied 5-day per week full-time schedule (40 hours
per week) designed to meet customers on their timeline; this will include
working evenings, weekends, and holidays.
Must be able to adhere to assigned work schedules with regular and
reliable attendance and be open to receiving and applying constructive
feedback.
Qualifications:
High school diploma or equivalent is required
Previous experience in customer service, sales, or call center
environments preferred
Overview:
The National Acquisition Center (NAC), backed by AT&T, is seeking motivated and
customer-focused Customer Solutions Experts to join our inbound call center
team. In this role, you will serve as the first point of contact for customers
interested in starting or enhancing their AT&T services. You will build meaningful
relationships, identify customer needs, and deliver tailored solutions that drive
satisfaction and loyalty.
Essential Duties and Responsibilities:
Handle inbound calls from new and existing AT&T customers interested in
wireless and related services
Meet or exceed performance metrics related to sales, customer satisfaction,
and call quality
Establish rapport quickly and create a positive, professional customer
experience
Use discovery-based questioning to uncover customer needs and
recommend appropriate products, services, and promotions
Assist customers with:
o Setting up new accounts and services
o Device activations and basic troubleshooting
o Billing inquiries and account navigation
o Educate customers on current promotions, plans, and bundled
offerings
Navigate and utilize multiple internal systems/tools daily to research,
document, and resolve customer needs
Maintain accurate and detailed records of customer interactions
Must be able to work a varied 5-day per week full-time schedule (40 hours
per week) designed to meet customers on their timeline; this will include
working evenings, weekends, and holidays.
Must be able to adhere to assigned work schedules with regular and
reliable attendance and be open to receiving and applying constructive
feedback.
Qualifications:
High school diploma or equivalent is required
Previous experience in customer service, sales, or call center
environments preferred
Strong communication and active listening skills
Ability to multitask across multiple systems while engaging with customers
Problem-solving mindset with attention to detail
Open-minded with a passion for learning a wide range of skills that will
carry through a variety of career paths
Naturally outgoing individual who thrives in human interaction
Comfortable working onsite in a fast-paced, metrics-driven call center
environment
Basic technical aptitude for troubleshooting devices and navigating digital
tools
Key Competencies:
Relationship building and customer engagement
Consultative selling and needs-based recommendations
Adaptability and resilience
Time management and multitasking
Technical proficiency across multiple platforms
What Success Looks Like:
Successful Customer Solutions Experts are those who can seamlessly blend
customer care with sales, confidently navigate multiple tools, and consistently
deliver personalized solutions that meet both customer needs and business goals.
Skills Required
- High school diploma or equivalent
- Previous experience in customer service, sales, or call center environments
- Strong communication and active listening skills
- Ability to multitask across multiple systems while engaging with customers
- Problem-solving mindset with attention to detail
- Comfortable working onsite in a fast-paced, metrics-driven call center environment
- Basic technical aptitude for troubleshooting devices and navigating digital tools
- Ability to work a varied 5-day per week full-time schedule including evenings, weekends, and holidays
- Reliable attendance and openness to receiving and applying constructive feedback
- Outgoing personality and strong relationship-building skills
Asurion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Asurion and has not been reviewed or approved by Asurion.
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Fair & Transparent Compensation — Pay is often described as solid or competitive in certain corporate and technical tracks, with some roles viewed as aligned to market ranges.
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Strong & Reliable Incentives — Short-term incentives and bonus structures are described as a meaningful layer on top of base pay, increasing total compensation when targets are met.
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Healthcare Strength — Medical, dental, and vision offerings are described as inclusive and broad, with additional protections like life/AD&D and disability coverage available.
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The Company
What We Do
We're a global tech care company keeping nearly every device and appliance in your home running smoothly. Trusted by more than 100 leading brands and serving over 230M customers worldwide, we deliver tech support, repair, protection, and replacements at a massive scale. From your neighborhood uBreakiFix by Asurion repair store, to in-home tech support, to global protection plans, we’re the people keeping your tech connected when it matters most.
Why Work With Us
As Asurion, you will work with people who care about you and the work we do together. You can depend on us to care about the work you do.
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