Organizational Change Management, Lead

Organizational Change Management Lead

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

The Organizational Change Management Lead is an experienced change professional responsible for independently leading end-to-end change management for a diverse slate of priority enterprise business, process, technology, and people changes. You’ll have the opportunity to partner closely with stakeholders at all levels to lead change impact assessments, develop change management strategies and supporting materials, and provide consultation on change best practices to accelerate employee adoption and project success. As a core change agent for Interac, you’ll also play a key role in evolving our OCM practice and build organizational change management maturity by facilitating training and providing coaching on change management best practices.

You’ll be responsible for:

• Change Management Strategy: Leading end-to-end change management for complex business initiatives, including risk identification and mitigation.

• Change Impact Assessment: Analyzing the potential impact of proposed changes on different teams, roles, and processes to craft tailored change management support.

• Change Management Plan Development: Creating detailed change management plans with clear communication strategies, training programs, and stakeholder engagement activities, in partnership with cross-functional stakeholders.

• Stakeholder Management: Identifying and building relationships with key stakeholders across the organization and proactively managing expectations throughout the change process.

• Communication Strategy: Developing and implementing a strong case for change and effective communication strategies to keep employees informed about upcoming changes, addressing concerns, and promoting buy-in, in partnership with the Communications team.

• Training and Development: Designing and delivering training programs to equip employees with the necessary skills to adapt to new systems or processes. 

• Resistance Management: Anticipating potential resistance to change and developing strategies to address concerns, mitigate negative impacts, and promote adoption.

• Change Measurement and Evaluation: Monitoring and reporting on the implementation of change initiatives, tracking progress, evaluating effectiveness, and developing sustainability plans to ensure long-term impact.

• Coaching and Facilitation: Building change management capability within the organization by consulting and coaching project teams throughout the implementation of change management strategies, and providing training to employee groups as needed.

You bring:

• 7+ years of practical change management or project management experience in an internal client facing human resources or business role.

• Degree in Human Resources, Organizational Development, Business Administration or commensurate direct experience.

• Prosci or other change management certifications and/or experience.

• Project management or agile experience or certification is an asset.

• Experience and application of change management principles and methodologies within complex or large-scale organizations.

• Excellent strategic thinking skills, with the ability to operationalize concepts and transform ideas into action. 

• Excellent verbal and written communication capabilities, with the ability to synthetize complex concepts into clear messages, and influence through consultation.

• Proven track record of being able to build strong relationships with client groups at all levels of the organization, business partners, and within the HR team.

• Ability to build consensus, gain buy-in, and effectively lead change initiatives across different levels of an organization.

• Excellent active listening skills, including the ability to facilitate, surface concerns and opportunities, and address concerns promptly.

• Data literacy, including the ability to identify, synthetize, and produce themes and recommendations.

• Strong organizational skills, attention to detail, with the ability to balance several different types of tasks and responsibilities and meet deadlines

• Demonstrated ability to learn quickly, challenge the status quo, collaborate and work in a fast pace, agile environment.

• Strong analytical, decision making and problem-solving skills.

• Self-starter and initiative to achieve results.

• High degree of proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Interac requires employees to complete a background check that is completed by one of our service providers.  We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
Core Values:  They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.