Jobs at Interac (interac.ca)

Leads major incident response and resolution across Interac products and platforms. Coordinates technical teams, emergency recovery, incident communications, executive and customer updates, documentation, reporting, compliance, and post-incident reviews. Drives continuous improvement of Incident Management processes, mentors team members, and collaborates with technology, product, risk, communications, and operations stakeholders in a 24/7 environment.

Leads major incident response and resolution across products and platforms, coordinating technical teams, communications, emergency changes, and recovery activities. Oversees internal and external incident notifications, executive customer updates, documentation, reporting, post-incident reviews, and continuous process improvement. Mentors incident management staff and collaborates with technology, product, risk, communications, operations, and problem management teams in a 24/7 environment.

Monitors application and infrastructure health in a 24/7 command centre, triages and escalates incidents, performs technical recovery, documents resolutions, and supports incident, change, release, and problem management. The role maintains playbooks and knowledge articles, manages recurring incidents, identifies automation opportunities, collaborates with Level 2 and cross-functional teams, and participates in technical projects. It requires bilingual English and French communication, 12-hour rotating shifts, Secret clearance eligibility, and 100% onsite work.

Leads enterprise product readiness and change-risk governance across the delivery lifecycle. Owns readiness gates, evidence standards, risk scoring, operational acceptance, production approval, and traceability. Partners with Product, Engineering, Operations, Risk, and Security teams to standardize delivery controls, define KPIs, improve predictability, and reduce production risk. Acts as a change leader by driving framework adoption, training, and coaching across delivery teams in a regulated payments environment.

Leads Interac’s enterprise compliance strategy, roadmap, governance, risk oversight, and regulatory compliance program. Advises executives and the Board, monitors regulatory developments, directs assessments and remediation, and partners across Legal, Privacy, Security, Audit, HR, and business functions. The role builds compliance culture and team capability, integrates regulatory requirements into operations, and delivers metrics-driven reporting on risks, program maturity, and strategic initiatives.

Leads Interac’s policy, regulatory, and advocacy agenda across Canadian payments, financial services, and digital-economy issues. Responsibilities include monitoring legislative developments, preparing executive briefings and policy submissions, engaging government and industry stakeholders, managing strategic initiatives and external advisors, advising senior leaders on sensitive issues, supporting lobbying compliance, and mentoring team members. The role requires extensive government relations or public policy experience, strong knowledge of Canadian government processes, excellent writing and stakeholder-management skills, and sound judgment.

Operate and maintain an on-prem OpenShift platform (including Service Mesh/Istio), manage cluster lifecycle, container image build and supply-chain, run CI/CD pipelines, administer RHEL hosts and databases (CockroachDB, EDB Postgres), manage ingress/TLS and certificates, implement automation (Ansible, Bash, Python), monitor observability/alerts, and participate in incident response and change management to meet SLA/SLO targets.

The Senior Software Developer will develop and maintain high-performance payment systems, focusing on microservices, API design, and database management, while adhering to best coding practices.

Owns Interac’s fraud governance operating model, leading committees, working groups, financial institution engagements, issue intake, action tracking, documentation, metrics, and continuous improvement. Coordinates Fraud Strategy, Product, Operations, Analytics, Legal, Compliance, and client teams. Develops executive presentations, translates complex fraud risks into decisions, drives stakeholder accountability, and informs strategy using threat intelligence, industry trends, and knowledge of Canada’s payments ecosystem.

Lead advanced automation testing for online, integration-heavy payment products. Design and optimize integration automation frameworks, expand testing for microservices, end-to-end workflows, service dependencies, and database integrations, and develop non-functional tests for timeouts and retries. Define automation metrics, evaluate test scripts, improve coverage and execution efficiency, and support quality across releases using CI/CD, API, UI, load, and integration testing practices.

The Business Development Lead will drive growth through sales strategies, manage partnerships with merchants, and oversee sales pipeline and forecasting to achieve revenue targets.

The Leader, Business Development, Merchants drives growth through strategizing merchant partnerships, optimizing the acquisition pipeline, and managing KONEK's sales efforts, ensuring alignment with business goals and market needs.

Lead QA activities for fraud-related products: define test strategy, oversee automated and manual testing, build and maintain automation and performance test frameworks, execute load/stress/scalability tests, analyze defects and performance bottlenecks, and improve QA processes across teams.

Define and evolve Interac’s enterprise data architecture strategy, target-state blueprints, transition roadmaps, governance standards, and reference architectures. Establish guardrails for data quality, lineage, metadata, ownership, access, retention, privacy, security, and regulatory compliance. Lead architecture reviews and risk assessments across warehouse and lakehouse environments, while guiding scalable integration, semantic modeling, data products, and analytics and AI enablement across cloud, SaaS, and on-premises platforms.

Supports product storytelling, positioning, go-to-market planning, and campaign execution across B2B and B2C audiences. Coordinates customer insights, market research, KPIs, reporting, and campaign optimization. Develops sales enablement materials, guides agency and internal teams, tracks budgets and invoices, and collaborates cross-functionally with Product, Marketing, Communications, Technology, Analytics, and sales teams.

Lead and define Java/Kotlin backend engineering standards, integrate quality/security checks into CI/CD, recommend shared libraries and tooling, set AI-assisted engineering guidelines, and coach teams to improve code quality, security, and developer productivity.

Lead investigation, containment, eradication, and recovery of complex cybersecurity incidents. Conduct advanced digital forensics, threat hunting, malware and memory analysis, and produce post-incident reports. Develop playbooks, detection use cases, and forensic evidence handling across endpoints, servers, cloud, and network. Coordinate cross-functional incident response and improve security monitoring and detection capabilities.

Lead SOC engineering and detection capability strategy, owning SIEM and monitoring architecture, data pipelines, and detection engineering. Provide technical leadership during incidents, validate and tune detections, support adversary emulation exercises, and drive continuous improvement, automation, and platform modernization across security operations.

Lead and scale a Business Development team to drive new enterprise and government logo acquisition, ARR growth, cross-sell/upsell, and go-to-market execution for Interac products. Build repeatable sales motions, develop strategic account plans, maintain executive client relationships, partner with Product/Marketing/Solutions Engineering, and coach the team on consultative selling, pipeline management, deal strategy, and MEDDPICC adoption to meet CSAT and revenue targets.

Lead and manage an Account Management team covering commercial and public sector clients. Drive retention, renewals, expansion ARR, and CSAT through structured account motions, executive engagement, QBRs, health scoring, and upsell/cross-sell. Partner with Sales, Product, and Solutions, serve as executive sponsor for strategic accounts, and coach the team on renewal strategy and advanced account management techniques.