Jobs at Interac (interac.ca)

Lead technology strategy and operations for Interac's payments products, ensuring high availability, security, and compliance while modernizing platforms.

The Head of T&O Business Management at Interac is responsible for strategic leadership in technology operations, governance, risk management, compliance, and financial oversight, ensuring alignment with enterprise strategies and stakeholder expectations.

Support cloud-native application development and deployment (AWS), integrate CI/CD pipelines, build automated tests, improve monitoring/observability and logging, and participate in incident response and root cause analysis while collaborating with developers, QA, and AppOps/SRE teams in an agile squad.

Support the Innovation Practice by designing and delivering innovation events and co-creation workshops, conducting research and benchmarking, assisting proof-of-concept development, and communicating complex problems clearly to internal teams.

Support the Enterprise Architecture Practice by developing proof-of-concept solutions and automation, analyzing architecture processes, building reports, interviewing stakeholders, and working with an agile team to deliver platform enhancements and solution initiatives.

Support the Verified product team in research, requirements definition, roadmap support, and stakeholder collaboration. Conduct market research, track product metrics, document requirements, assist in sprints, and prepare data-driven presentations using product tools.

Support the Innovation Practice by helping design and deliver innovation events and co-creation workshops, assist product engagement and proof-of-concept development, conduct research and benchmarking, and communicate complex problems through storytelling and presentations.

Provide in-office, first-level IT support for employees: troubleshoot hardware and software, set up and deploy devices, assist with account and MFA issues, support video-conference equipment, collaborate on application deployments and hardware refreshes, and update documentation. Gain hands-on experience with Microsoft 365, ServiceNow, and Active Directory under mentorship.

Support CX Strategy & Enablement by producing stakeholder presentations, assisting sales operations and process implementation, collecting user feedback, coordinating training, and performing Qualtrics and Salesforce tasks including user data analysis, dashboard/report updates, and contact/account maintenance.

Support the Client team with research, reporting, CRM management, and preparation of Quarterly Business Reviews. Assist with stakeholder coordination, note-taking, presentation building, data analysis, and ad hoc requests to drive client satisfaction and revenue while learning negotiation, critical thinking, and client strategy skills.

Support website updates, QA, and content publishing; assist with CRM/email campaigns in Pardot; pull and report on digital performance (GA4, CRM); help execute B2B/B2C campaigns and document digital processes. Own a project to improve digital performance, reporting, or customer experience.

Support product designers and UX researchers by creating and refining prototypes, executing designs in Figma, contributing to design systems, ensuring accessibility, participating in usability testing, and presenting work to stakeholders. Collaborate with cross-functional partners to iterate designs for e-Transfer and other digital products.

Support Cloud Engineering to design, deliver, and automate cloud services on AWS and Azure. Write IaC, prepare cloud design documents, implement security best practices, deliver environments, drive cloud build automation, participate in squads to mature cloud practices, and collaborate with DevSecOps SMEs to migrate and manage cloud infrastructure.

Support DEI programs, learning and leadership development logistics, and coaching initiatives. Coordinate events, track learning and DEI metrics, assist stakeholder coordination, and contribute to research and reporting.

The Technical Writer will create, maintain, and refine technical documentation for projects, engaging with experts and adhering to compliance standards. Responsibilities include optimizing documentation processes, analyzing workflows, and guiding knowledge management.

Monitor application and infrastructure health, triage and respond to incidents in a 24x7 environment, escalate to Level 2, perform technical recovery, document resolutions, support incident/change/release/problem management, create playbooks and knowledge articles, manage recurring incidents, identify automation opportunities, and participate in projects and initiatives.

Design and build high-performance, scalable Angular front-end web applications. Implement UI interactions, client-side architecture, consume REST APIs, perform prototyping, code reviews, unit testing, and apply secure, cloud-native and CI/CD practices. Collaborate cross-functionally and contribute to both visual and server-side integration.

Manage and support relationships with regional and challenger bank clients, provide multi-level issue resolution and service, lead bi-annual account planning, deliver biweekly updates and monthly market reports, coordinate cross-functional stakeholders, analyze client and market data to identify trends and recommend resolutions.

Lead technology and cyber risk management, ensure compliance with regulatory expectations, and provide oversight across the enterprise for risk management practices.

Lead technology and operations for Interac's e-Transfer Product Admin domain. Own reliability, availability, resilience and modernization (cloud, DevOps, SRE) of mission-critical payment platforms. Build and lead high-performing teams, drive automation, capacity and financial planning, govern ITSM practices, and partner with product, risk, security and compliance stakeholders.