Orders Advisor
Falkirk
Hybrid (3 days in the office, 2 days working from home)
Competitive salary, bonus & benefits
At Marshalls plc, we believe building tomorrow's world starts with what we can create together today. Since the 1890s, we've grown from a Yorkshire stone business into a leading UK manufacturer of building, roofing and landscaping solutions. Built on generations of expertise, we're known for quality, innovation and sustainability, helping our customers bring their vision to life and create places that work today and last for generations. Together, we're building tomorrow's world.
Marshalls Landscaping delivers innovative hard landscaping solutions for projects across the UK, from city centre transformations and public realm schemes to housing developments and community spaces.
We are now looking for a Orders Advisor to join our team at Falkirk, managing all aspects of customer orders, enquiries and delivery logistics.
So, what’s the mission?
In this role, you will manage all aspects of customer orders, enquiries, and delivery logistics. Your proactive approach will ensure smooth order processing, timely communication, and the resolution of any delivery-related issues. You will also collaborate with internal and external teams to deliver exceptional service and drive sales growth through customer interactions.
What are the mission critical skills?
- Proficiency in English and maths & strong computer literacy
- Previous experience in customer service or sales
- Exceptional customer focus and communication skills.
- Problem-solving abilities with a creative and proactive approach.
- Analytical and results-driven thinking.
- Strong written and verbal English, numeracy and IT skills, with the ability to use computer systems accurately and effectively.
- Proven and effective organisational, planning, and time management skills.
- A team player with a self-motivated, growth-oriented mindset.
- Attention to detail and the ability to adapt to change.
Desirable
- Familiarity with the construction materials supply industry
- Commercial awareness and negotiation skills.
- Rapport-building and influencing skills.
Why join Marshalls?
Our colleagues have been at the heart of Marshalls for generations and will continue to be the driving force behind our success for generations to come. That's why we're committed to creating opportunities for our people to develop their skills, grow their careers and realise their potential. Visit www.marshalls.co.uk/careers to learn more about us!
What’s in it for you?
- Flexible and hybrid working, with three days a week in the office, 2 days working from home (on completion of training)
- 26 days' holiday plus bank holidays
- Guaranteed Christmas shutdown
- Healthcare Cash Plan, helping towards dental, optical, prescriptions and much more
- Enhanced family leave policies, available from day one
- 5% employer matched pension scheme
- Ongoing learning and development opportunities
- Cycle to Work scheme
- Employee discounts on Marshalls and Marley products
- Discounts with hundreds of leading retailers
- Access to the Marshalls Wellbeing Centre, supporting your Move, Money and Mind goals
- Share Purchase Scheme
- Life Assurance
Equal Opportunities
Whoever you are and whatever your background, you'll find a fair and supportive workplace at Marshalls. You're unique, and we want you to bring your whole self to work every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral or ethical responsibility, it's the right thing to do. We want our colleagues to reflect the diverse nature of the communities we serve and create an environment where everyone feels valued and respected. At Marshalls, you're valued for the contribution you make, and where you can grow and develop by being entirely yourself.
Every great build starts with strong foundations. Start yours here.
Applications close at 10 am on Tuesday 20th October.
No Agencies, thank you!
#INDHP
Skills Required
- Proficiency in English and mathematics
- Strong computer literacy and ability to use computer systems accurately
- Previous experience in customer service or sales
- Exceptional customer focus and communication skills
- Problem-solving abilities with a creative and proactive approach
- Analytical and results-driven thinking
- Strong written and verbal English, numeracy, and IT skills
- Organisational, planning, and time-management skills
- Team-oriented, self-motivated, and growth-oriented mindset
- Attention to detail and adaptability to change
- Familiarity with the construction materials supply industry
- Commercial awareness and negotiation skills
- Rapport-building and influencing skills
What We Do
Marshalls is a leading off-price retailer that offers a wide variety of brand-name and designer apparel, footwear, and home goods at prices significantly lower than traditional department stores.
