The Role
The Order Support Specialist ensures accuracy in sales orders by reviewing documentation, auditing contracts, and coordinating with sales teams, while providing administrative and training support.
Summary Generated by Built In
Join Toshiba America Business Solutions as an Order Support Specialist in Charlotte, NC.
Are you driven by purposeful work and the opportunity to grow your career? As the Order Support Specialist based in Charlotte, NC, you will enjoy serving as the primary liaison for major accounts and special contracts and making an impact through meticulously reviewing, auditing, and administering sales orders.
Your core focus as the Order Support Specialist will be to review bids, sales contract conditions, and terms for accuracy.
In addition, you will play a critical role introducing new tools, processes, policies, and initiatives to maintain the accuracy of sales order documentation for our customers, the local businesses, organizations, and institutions that are pillars of our communities.
As you succeed in this role, you will build cross-functional expertise and business acumen, opening doors for future career growth at Toshiba.
What You'll Do
• Thoroughly incorporate all necessary documentation into sales orders
• Review and audit sales contracts for accuracy, profitability, and compliance
• Coordinate pricing requests with the sales team to ensure efficient order processing
• Research order components and review sales promotions to assess their impact
• Ensure adherence to standard policies and procedures for all sales orders
• Keep sales order records current in all designated systems
• Provide support in resolving lease-related concerns
• Partner with Contracts, Sales, and Corp Leasing to review lease rates
• Identify problematic areas and make recommendations for correction
• Conduct thorough training for new sales reps and managers on paperwork completion
• Provide administrative support to marketplace operations within your region
• Develop, maintain, and generate queries, reports, and correspondence
• Respond to sales order inquiries from staff, vendors, and customers
• Initiate appropriate actions to resolve sales order issue
• Deliver guidance to new hires and colleagues on contract/documentation best practices
What You’ll Bring
• High School Diploma or GED
• Five or more (5+) years of expertise in lease transactions, contract support, billing, and pricing
• Experience with ERP or CRM systems
• Bachelor's degree in accounting or finance (Preferred)
• Versed in account maintenance, customer service, and sales support
• Experience with completing journal entries, reconciliation, and accounting
• Basic math skills and a history of meeting deadlines
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
• Available and willing to work overtime if needed and capable of occasional travel
Earn Well
• Hourly Range: $17.00 to $19.00 depending on experience
Benefits
• Medical, dental, and vision coverage.
• 401(k) plan with match and company provided life insurance.
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts.
• Generous paid holidays, vacation & sick/personal business/volunteer days.
• Opportunities for career growth within a global technology organization.
About Us
Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.
At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.
Learn More
The content below is exclusively available on our careers site job description:
https://careers.business.toshiba.com/
Join Our Talent Community
Our Commitment to Sustainability
News Archive
Solutions & Services
Our Office Products
e‑BRIDGE® Global Print
Toshiba Office Collection Virtual Demonstration (YouTube)
Client Testimonials (YouTube Playlist)
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Five or more years of expertise in lease transactions, contract support, billing, and pricing
- Experience with ERP or CRM systems
- Bachelor's degree in accounting or finance
- Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
Toshiba Business Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Toshiba Business and has not been reviewed or approved by Toshiba Business.
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Strong & Reliable Incentives — In sales roles, uncapped commissions and incentives can materially increase total compensation when goals are achieved. This upside is most evident for high performers in commission‑heavy positions.
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Healthcare Strength — Public benefits listings show group medical, dental, and vision coverage alongside life and disability insurance and an employee assistance program. These elements align with a comprehensive, standard U.S. corporate package presented on the careers page.
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Leave & Time Off Breadth — Paid holidays, vacation, and personal days are advertised, and Vacation & PTO is marked employer‑verified on third‑party benefits pages. Prior materials point to a robust holiday schedule, reinforcing time‑off availability.
Toshiba Business Insights
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The Company
What We Do
Toshiba provides copiers, printers, managed document services and digital signage for businesses throughout the United States, Mexico, and Central and South America. Our people deliver innovative, real-world solutions to help you manage communications from paper to electronic to digital. Toshiba's diverse offerings include award-winning e-STUDIO™ copiers, thermal printers, document workflow services including the Encompass™ Managed Print Services program and Ellumina™ interactive digital signage.
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