The Order Quality & Success team enhances order quality and streamlines the opportunity-to-order process, ensuring accurate invoicing and timely payments. We are currently hiring to expand this capability and strengthen order excellence. The team reviews every sales order to ensure it aligns with customer invoicing requirements and supports timely payments. By delivering high-quality and accurate invoices, we enhance customer satisfaction and overall experience.
About You – experience, education, skills, and accomplishments
- Bachelor’s degree, preferably in Accounting or Finance
- Preferred experience in order tof cash, billing/invoicing or sales orders with expertise in Salesforce CRM
- Demonstrated work experience as a sales support, order validation specialist, order quality specialist and/or customer service representative
- Good communication skills, both verbal and written.
- Solid business acumen of business transactions and end-to-end sales processes.
What will you be doing in this role?
- Ensure deal validation and revenue recognition through accurate order review
- Validate and maintain high-quality quote, contract, and subscription order data
- Partner with sales to capture accurate order details and support invoicing
- Collaborate across teams to reduce rework and improve process efficiency
- Manage cases, resolve queries, and drive performance through metrics and continuous improvement
- Manage order processing, documentation, and email support via Salesforce cases
LOCATION:
- Chennai, India
Hours of Work
- This is a full-time role requiring 40 working hours per week based out of Chennai
- Work Mode-Hybrid
- Shift Timings: Night Shift ( 6:00 PM-3:00 AM IST)
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Bachelor's degree (preferably in Accounting or Finance)
- Experience in order to cash, billing/invoicing or sales orders
- Expertise with Salesforce CRM and managing Salesforce cases
- Demonstrated work experience as sales support, order validation specialist, order quality specialist or customer service representative
- Good verbal and written communication skills
- Solid business acumen of business transactions and end-to-end sales processes
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
