Purpose
The Order Processor/ Customer Service Representative is responsible for managing customer inquiries and processing service requests (orders). The customer service representative works to answer customer concerns, help solve service-related problems, and initiates order processing.
Essential Duties and Responsibilities- Opens customer accounts by recording account information.
- Takes orders from customers and processes order by entering into computer system.
- Arrange shipments for all orders working with warehouses and freight brokers.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Handles incoming customer requests such as order tracking, billing questions, product documentation, and other general customer inquiries.
- Other duties as maybe assigned by management from time to time.
Education/Experience
High school diploma or GED, at a minimum. College degree preferred. In addition, at least one (1) year of job-related experience is normally required to perform this job.
Computer Skills- Working knowledge of PC based desktop computers and server-based networks.
- Working knowledge of MS Word, Excel, and PowerPoint.
- Reliable attendance
- Ability to read and interpret business documents
- Maintains confidentiality and security of sensitive company information.
- Ability to analyze and solve problems.
- Works well and communicates effectively with others.
- Ability to prepare reports, correspondence, and memos.
- Maintains accurate and complete records.
- Pays attention to detail.
- Ability to plan, organize, prioritize, multi-task and use time productively and efficiently.
- Provides prompt and courteous customer service.
Mathematical Skills
Basic mathematical skills are required. Must have the ability to calculate figures and amounts such as discounts interest and commissions.
Reasoning AbilityMust have basic skills involving the ability to apply common sense understanding to carry out written or oral instructions.
Physical/Environmental RequirementsWhile performing the duties of this job, the employee is regularly required to sit, communicate, normally by talking, listening, writing, and typing, move about the office, usually by standing and walking, reach with arms and hands, inspect by taste, touch, smell, and sight. Occasionally required to stoop, kneel, climb, and balance. May be required to lift up to 10 lbs. Required to operate telephones, computers, and other standard office equipment.
The employee regularly works in a well-lighted, heated and/or air-conditioned indoor office setting with a moderate degree of noise. Occasional travel by car, plane, or other transportation is required.
Skills Required
- High school diploma or GED
- At least one year of job-related experience
- Working knowledge of PC-based desktop computers and server-based networks
- Working knowledge of Microsoft Word, Excel, and PowerPoint
- Basic mathematical skills
- Ability to read and interpret business documents
- Ability to analyze and solve problems
- Effective communication and teamwork skills
- Ability to prepare reports, correspondence, and memos
- Accurate recordkeeping and attention to detail
- Ability to organize, prioritize, multitask, and manage time efficiently
- College degree
What We Do
As a leading global innovation service provider in the specialty chemicals and food ingredients industry, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities. Azelis has 4,200+ employees across 65 countries worldwide. We work with around 2,800 principals to provide a diverse range of innovative products/services to 63,000+ customers. Our industry-dedicated sales teams have specialist product and application knowledge, combined with business know-how, enabling us to add value in all business relationships. We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees. Specialties include: Life Sciences: Personal Care, Home Care & Industrial Cleaning, Pharma & Healthcare, Food & Nutrition, Animal Nutrition, Agricultural & Environmental Industrial Chemicals: CASE, Electronics, Essential Chemicals, Fine Chemicals, Advanced Materials & Additives, Chemicals, Lubricants & Metal Working Fluids, Other Applications, Textiles, Leather & Paper At Azelis, our partnerships with customers and principals remain at the heart of our activities. As a leading global innovation service provider, our entrepreneurial approach to doing business is reflected in our can-do attitude. Across our network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance along the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to customers and attractive business opportunities to principals. Striving to create a positive impact on the environment and communities around the world, we are top-industry-rated by Sustainalytics. Azelis is a leader in sustainability. We aim to provide effective, sustainable, and reliable solutions. Our business is your business
