At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
SUMMARY OF ROLE
As an Order Processor, you will be part of a global team that processes a high volume of orders and works closely with Sales teams to resolve order issues. You will be an expert at navigating systems and will thrive in a fast-paced environment. You will also have some knowledge of routines and procedures in order to carry out different tasks which might involve numerous steps. Assignments provided include general expectations, deadlines, and priorities.
RESPONSIBILITIES
Include the following (other duties may be assigned):
- Processes orders of increasing range and complexity.
- Timely delivery of customer purchases through license key generation.
- Adheres to departmental guidelines and policies.
- Accountable for meeting defined standards for quality and productivity for all transactions.
- Brings questions on orders to the Senior and/or Lead Processor.
- Handles a high volume of orders and is responsible for processing accuracy & efficiency.
- Collaborates with sales and other cross-functional organizations on sales order issues
- Helps with additional projects and tasks related to Global Revenue Operations as they arise.
- Customer service-focused and a positive attitude when dealing with internal and external customers.
- Ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
QUALIFICATIONS
- 1+ years of demonstrated experience in sales support, sales operations, data entry or order management.
- Strong organizational skills to effectively assist with adherence to deadlines, attention to detail, and strong problem-solving and decision-making
- A strong attention to detail and the ability to complete job duties with a high degree of accuracy
- Excellent customer service skills required, including the ability to respond calmly and make rational decisions in stressful situations
- Flexibility in work schedule when required
- Technical Skills: Microsoft Office, SFDC, NetSuite or other CRM applications
COMPETENCIES
- Initiative - identifying what needs to be done and doing it before being asked or before the situation requires it.
- Thoroughness - ensuring that one's own work is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
- Flexibility - openness to different and new ways of doing things
- Customer focus - always keeps internal and external customer(s) in mind. Strives to proactively address customer concerns and needs. Assists business partners and customers achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.
- Self-management - manages own time, priorities, and resources to achieve goals.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Skills Required
- 1+ years of experience in sales support, sales operations, data entry, or order management
- Strong organizational skills, deadline adherence, attention to detail, problem-solving, and decision-making
- Ability to complete duties with a high degree of accuracy
- Excellent customer service skills and ability to respond calmly in stressful situations
- Flexibility in work schedule when required
- Proficiency with Microsoft Office, SFDC, NetSuite, or other CRM applications
SolarWinds Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SolarWinds and has not been reviewed or approved by SolarWinds.
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Healthcare Strength — Health coverage is described as comprehensive, with some locations covering healthcare, dental, and vision at 100% and generally well-regarded plan quality. Feedback suggests wellness resources, counseling, and fitness reimbursements further strengthen the offering.
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Leave & Time Off Breadth — Paid time off, holidays, and a sabbatical after five years are part of the package. Feedback suggests global parental leave minimums add meaningful family support to the overall time-off mix.
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Pay Growth & Progression — Compensation is considered solid by many, with consistent raises noted alongside base pay. Feedback suggests bonuses and structured increases contribute to a sense of ongoing pay growth.
SolarWinds Insights
What We Do
SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.
