Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
Position Title: Order Processing Analyst
Position Summary:The Order Processing Analyst will spend majority of their time ensuring the appropriate review and setup of customer contracts into systems of record, executing on accounting control points around invoicing and executing order for invoicing of customer transactions. This role also involves the reconciliation of order, revenue and billing results to control totals and comparison to various reference points such as prior periods, disparate systems, forecasts, etc.
Essential Job Functions:- Order/contract setup and review
- Manage internal mailbox for invoices that require manual intervention before delivery to the client
- Maintaining clients purchase order, address and contact details
- Triggering contract commencement dates in the CRM and ERP systems
- Collating requests for replacement hardware (MFA tokens).
- Entering details and maintaining an internal consolidated spreadsheet of requirements and sending instructions to the related teams/parties
- Ensure accurate creation and maintenance of orders in the billing platform.
- Coordinate with billing teams invoice accuracy, recurring billing setup.
- Support month‑end and quarter‑end close activities related to order processing and revenue operations.
- Work closely with Sales and other operation teams to resolve order discrepancies and ensure timely processing
- Maintain high data accuracy across CRM, billing, and ERP systems.
- Monitor order queues and resolve errors promptly.
- Support system improvements, automation projects, and workflow enhancements.
- Reporting on orders processed.
- Maintain SOPs, workflows, and operational checklists for order management.
- Address internal and external inquiries related to order status, billing issues, and subscription changes.
- Provide support during audits by ensuring documentation accuracy and compliance.
Required Skills:
- Ability to work in fast paced environment
- Ability to learn systems and process within a public company internal control environment
- Experience with Microsoft Excel
- Ability to make process improvement recommendations
- Microsoft D365 ERP
- Experience with Salesforce CRM
- Bachelor’s degree or Associates degree in Accounting
- 5+ years relevant experience in Order Management and Billing
5:00 PM to 2:30 PM or 3:30 PM (depending on volume) in the 1st week of each month. WFH this week
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
Skills Required
- Ability to work in a fast-paced environment
- Ability to learn systems and processes within a public company internal control environment
- Experience with Microsoft Excel
- Bachelor's degree or Associate's degree in Accounting
- 5+ years of relevant experience in order management and billing
- Ability to make process improvement recommendations
- Experience with Microsoft D365 ERP
- Experience with Salesforce CRM
Bottomline Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bottomline Technologies and has not been reviewed or approved by Bottomline Technologies.
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health/EAP coverage is available, with recent changes to U.S. medical partners intended to improve access and value.
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Leave & Time Off Breadth — Paid holidays, sick time, bereavement, generous PTO, and parental/family medical leave are included and positioned as core parts of the offering.
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Retirement Support — A 401(k) program is provided, with indications of employer match supporting longer‑term savings.
Bottomline Technologies Insights
What We Do
Bottomline (NASDAQ: EPAY) makes complex business payments simple, smart, and secure. Corporations and banks rely on Bottomline for domestic and international payments, efficient cash management, automated workflows for payment processing and bill review, and state of the art fraud detection, behavioral analytics and regulatory compliance solutions. Thousands of corporations around the world benefit from Bottomline solutions. Headquartered in Portsmouth, NH, Bottomline delights customers through offices across the U.S., Europe, and Asia-Pacific.
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