Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace
Your role at Clorox:
At The Clorox Company, we are committed to building brands that people trust and love. As an Order Management Specialist, you will play a critical role in delivering an outstanding customer experience by ensuring accurate, efficient, and service-oriented management of customer purchase orders.This position is responsible for the end-to-end order management process, from order receipt through final delivery to the customer, ensuring compliance with Clorox’s corporate policies, procedures, and service standards. You will work closely with cross-functional teams such as Sales, Planning, and Transportation, as well as with external customers, to ensure efficient operations at optimal cost.
In this role, you will:
Order Management & Validation
Review, validate, and process customer purchase orders in SAP.
Ensure order accuracy, validity, and compliance with delivery requirements.
Schedule delivery appointments based on inventory availability and purchase order validity.
Reserve and allocate inventory for approved orders to ensure timely shipment.
Ensure complete and accurate delivery information (preferred delivery date, appointment time, and confirmation).
Planning & Inventory Collaboration
Partner with the Planning team to ensure inventory availability and prevent order cancellations.
Monitor inventory availability daily using the Daily SKU report.
Coordinate and participate in Daily SKU review meetings.
Customer & Delivery Coordination
Negotiate delivery dates and conditions directly with customers when required.
Collaborate with the Sales team to ensure on-time and in-full receipt of merchandise.
Approve demurrage charges and/or returns in accordance with established guidelines.
Rejected Merchandise Management
Generate rejection codes to enable re-entry of rejected merchandise into the warehouse.
Receive and manage incident notifications from transportation providers.
KPIs & Service Level Management
Track and manage key performance indicators related to order fulfillment and customer service.
Ensure high service levels across metrics such as On-Time Delivery (OTD), Case Fill Rate (CFR), TLU, and order rejections.
Maintain and update service level reports and the monthly scorecard.
#LI-HYBRID
What we look for:
Bachelor’s degree in Business Administration, Industrial Engineering, International Trade, or related field.
Minimum of 2 years of experience in Order Management and Customer Service (must-have), preferably managing wholesale and/or modern trade customers within the FMCG industry.
Strong hands-on experience using SAP.
Advanced level of MS Excel (must be able to generate functions such as pivot tables, Vlookup, etc.).
Knowledge of Power BI.
Excellent planning, organizational, and analytical skills with a strong results-driven mindset.
Intermediate level of English (reading, writing, and conversational).
Competitive compensation
Generous 401(k) program in the US and similar programs in international
Health benefits and programs that support both your physical and mental well-being
Flexible work environment, depending on your role
Meaningful opportunities to keep learning and growing
Half-day Fridays, depending on your location
Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.
To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.
Skills Required
- Bachelor's degree in Business Administration, Industrial Engineering, International Trade, or related field
- Minimum 2 years of experience in Order Management and Customer Service
- Experience managing wholesale and/or modern trade customers within the FMCG industry
- Hands-on experience using SAP
- Advanced Microsoft Excel skills (pivot tables, VLOOKUP, etc.)
- Knowledge of Power BI
- Excellent planning, organizational, and analytical skills with results-driven mindset
- Intermediate English (reading, writing, conversational)
The Clorox Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Clorox Company and has not been reviewed or approved by The Clorox Company.
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Retirement Support — Retirement plan design is highlighted as generous and positioned as above market, with automatic enrollment and additional company contributions that build long‑term savings. Feedback suggests this is a standout element of the total rewards package.
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Leave & Time Off Breadth — Flexible Time Off for many salaried roles, paid holidays, vacation, sick leave, and companywide recharge periods provide substantial flexibility and rest. These offerings support work‑life balance across numerous teams.
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Parental & Family Support — Paid parental leave, subsidized backup child/elder care, and family‑forming benefits are emphasized as part of a comprehensive support system. These programs help employees manage caregiving and major life events.
The Clorox Company Insights
What We Do
Clorox is a global company with leading brands that have become household names: our namesake bleach and cleaning products; Ayudín® and Poett® home care products; Pine-Sol® dilutable cleaner; Fresh Step® cat litter; Kingsford® charcoal; Hidden Valley® and K C Masterpiece® dressings and sauces; Brita® water filtration products; Glad® bags, wraps and containers; and Burt's Bees® natural personal care products. We manufacture products in more than two dozen countries and market them in more than 100 countries. Clorox trades on the New York Stock Exchange under the symbol CLX.
