Your role:
- Coordinates and oversees manual and automated sales orders across multiple channels, including returns, ensuring comprehensive oversight and management of the entire sales order process.
- Swiftly resolves root causes of non-touchless and one-time-right flows to ensure fulfillment and enhance overall efficiency.
- Regularly monitors order receipts and status, providing transparent, up-to-date sales activity information to support informed decision-making.
- Guides the administrative flow of all sales orders from intake to recognition, ensuring smooth, efficient processing and maintaining operational continuity.
- Engages with internal departments to resolve issues, maintain clean sales order records, and foster effective collaboration, while proactively communicating to prevent escalations and ensure timely issue resolution.
- You posses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
- You have 2+ years of experience with Vocational Education in areas such as order processing order management, or equivalent OR no prior experience with Bachelor's Degree, preferably with understanding of supply chain or equivalent areas.
- You are knowledgeable in SAP, SFDC or an equivalent ERP systems and MS Office Suite.
- You are a customer-focused professional with critical thinking, strong communication skills, and innovative problem-solving skills. You excel at meeting tight deadlines, resolving escalated issues, and are forward-thinking with strong organizational abilities.
- May be required to work overtime and/or during Panamanian holidays, based on business &/or departmental needs.
- Capable of communicating effectively using the English language.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
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What We Do
Do the work of your life to help the lives of others. As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We also strive to be the best place to work for people who share our passion, by promoting personal development, inclusion and diversity while acting responsibly towards our planet and society.
