Order Management Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Medtronic APAC Customer Care and Supply Chain team is the main point of contact for all Medtronic customers – patients, healthcare professionals, hospital administrators, buyers, group purchasing organizations; including Medtronic sales and marketing; service support teams. The team is responsible for delivering exceptional customer experience, and provide quality support services for our business partners to maximize value within the organization. Customer care and supply chain teams is accountable for ensuring all orders are processed and meets Medtronic’s audit/regulatory controls and business guidelines across all business groups; the team seeks to drive revenue recognition and optimize customer satisfaction by acting as the single point of contact (SPOC); processing SAP transactions/order entry; managing back order and deliveries; revenue maximization and timely invoice dispute resolution.

Responsibilities may include the following and other duties may be assigned:  

• Solid understanding of transactional and general SAP activities, Salesforce.com, Sharepoint, etc.

• Coordinates with internal stakeholders and customers on pre and post sales order processing transactions

• Processes standard purchase orders from all internal and external customers via phone, fax, email, hand delivered, and system generated, into the SAP order entry system for shipment and invoicing

• Responsible for data management, archiving and updating of purchase order, emails and customer information

• Manages purchase order recognition, sorting, recording and distribution

• Performs unclean and same day order entry analysis;

• Executes and troubleshoots Supply Chain transactions using SAP and other tools in order to perform day-today activities

• Performs Inventory Sharing within the region

• Investigates, troubleshoots and coordinates with relevant parties to close customer issues

• Handles and coordinates urgent overnight deliveries, returns and replacements

• Analyzes and resolves AR invoice disputes to support Free Cash Flow

• Initiates requests for customer account setup of update in customer master data

• Manages stock replenishment for the Sales Reps (PAR Replenishment Processing)

• Performs Backorder/Backlog Management activities such as demand matching, checking of inventory, and allocation of stocks

• Evaluates billing block reports and actions accordingly

• Responsible for orders to be received at the warehouse for next day delivery

• Acts as gatekeeper of process compliance and reports any irregularities or non –conformance

• Establishes effective long-term professional relationships and high-level of satisfaction with customers and key stakeholders

• Leads or participates in process improvement initiatives and projects

• Engages in thought leadership and provides input for process improvements and efficiencies

• Drives and maximizes revenue recognition within the assigned hospital and customer orders.

• Engages in thought leadership and provides input for process improvements and efficiencies

• Supports BU’s objectives, revenue growth activities and operational excellence

• Process and troubleshoot EDI orders (ZOR, KB, KE);

• Responsible for processing PO Pending orders; DIB Wholesale and Demo Orders;

• Process product returns via ZRE;

• Various BU Mailbox management (e.g. RS SYD NDSS, RS-SYD CS Fax, RS-NZ, RS ANZ Sales Structure);

Required Knowledge and Experience:

• Education required: relevant university or college degree;

• Experience required: 4 years; order management or relevant experience;

• Others: SAP R/3 experience but not required; experience or proficiency in MS Office Tools – MS Outlook; Excel, Word, SharePoint, SFDC.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here