Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

Smarsh is seeking a highly professional and motivated Order Management Specialist to perform a variety of revenue operation duties. Qualified candidates will have a broad understanding of quote to cash topics and experience owning an order management function. Smarsh is a quickly growing Company requiring team members to juggle multiple roles. This role will include owning close of sales opportunities, working with business partners to facilitate the month-end close, along with maintaining operational system processes. This person will also provide month-end reporting as well as working on implementing best practices across the team. Additionally, they will assist with special projects as assigned. This is a great opportunity to work closely with a Revenue Team for a career minded individual who wants to work for a successful, fast-growing software company.

How will you contribute?

• Review incoming contracts; terms and conditions, fee structure, and invoicing schedules.
• Monitor sales opportunities, anticipate potential issues, and proactively address issues before period close. Coordinate with appropriate individuals to resolve issues.
• Enforce adherence to established and documented business rules related to all quotes, opportunities, and contracts.
• Serve as final phase gate on sales opportunities.
• Maintain a controlled process for order form creation, contract management, and triggering provision of license purchases.
• Ensure that quoted/contractual commercial terms are accurately replicated in SFDC/CPQ
• Ensure that all system created sales orders have perfect information before pushing orders to the billing and revenue accounting team in order to meet business needs.
• Work closely with the team on revenue recognition and understand impact of ASC606 on incoming contracts.
• Assist with audit requests, ad-hoc projects, and system implementations.
• Support the month-end close reporting requirements related to the revenue cycle, as determined by the revenue manager.
• Support data integration in relation to Mergers and Acquisitions
• Other duties as assigned.

What will you bring?

• Bachelor’s degree; emphasis in Accounting preferred
• Minimum of 1 year order or contract management experience preferred
• Prior experience with Salesforce CPQ, strong Excel skills a requirement
• Experience in SaaS contract language and in working with Sales representatives is a plus
• Strong attention to detail with high level of accuracy
• Excellent written and verbal communications skills
• Motivated, self-starter with ability to learn quickly
• Understanding of how to deal with conflict, high emotional IQ
• Ability to work cooperatively and collaboratively with all levels of employees and management to maximize performance, creativity, problem-solving and results

Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified and interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. including the frequency of functions.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.