Jobs//Hybrid//Cleveland, OH//Customer Success//

Order Management Specialist

Tufin
| Cleveland, OH, USA | Hybrid
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Description
Order Management Specialist
The Order Management Specialist is dedicated to supporting the global sales team function through pre/post-sales activities, quotations, as well as the management of simple and complex orders. This person will be a key point of contact to sales department, customers and several internal departments to help drive growth.
Essential Job Functions

  • Order Processing from quote to order delivery. This includes among other tasks: Scrutinizing Quotes generated by the sales representatives, invoicing, delivery of license to customer and account management
  • Responsible for providing pre- and post-sales support to the global sales team.
  • Prepare quotations and proposals for the sales organization
  • Analyzing quotes and opportunities generated by the sales representatives to ensure smooth order processing, invoicing, delivery of license to customer and account management.
  • Interact and communicate directly with the sales process stakeholders (sales reps, partners, end customers, IT and finance departments) to ensure smooth sales processing.
  • Enters orders received from customer and channel partner into ERP system (Salesforce & NetSuite)
  • Communicate with the sales team, channel partners, and customers on the status of orders.
  • Work closely with Finance, Legal, and Operations department to ensure that all orders are meeting compliance requirements
  • Collections
  • May be assigned to execute other initiatives within the Order Management department
  • Working days: Monday-Friday


Requirements

  • Experience of 2+ years in a similar position.
  • Strong English communication skills (Written and verbal) - Must
  • Demonstrated proficiency with Microsoft Office: Outlook, Word, PowerPoint, Excel (intermediate Excel)
  • Experience working with quoting tools and CRM systems (advantage to Salesforce & NetSuite).
  • Ability to work flexible days/hours to close out quarter end
  • Ability to work both independently and as a member of a team.
  • Time and task management skills; multi-tasking and ability to prioritize work.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • KubernetesFrameworks
    • Monday.comManagement
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

An Insider's view of Tufin

What’s the vibe like in the office?

The vibe in the office is welcoming and fun!

Andrea

Office Manager

How do you collaborate with other teams in the company?

Tufin's collaboration efforts between internal teams is unmatched. During my time here, I have had the chance to work with our sales, business development, HR, and services team on all sorts of projects and events. Company-wide collaboration gives you a chance to see all aspects of the business, and Tufin is the best at it.

Noah

Marketing Specialist

How has your career grown since starting at the company?

I started at Tufin as one of the first AEs to join the team. Tufin has taught me the importance of being a well-rounded salesperson, and team member. With the experience I’ve gained, I rely on my ability to quickly learn, and be diverse, while also sticking to a tried-and-true sales process which has led myself and the team to the top!

Blake

Enterprise Sales Manager

How do you empower your team to be more creative?

Be fully vested in your team and create an environment that promotes success. Anticipate their needs, give 1:1 time weekly, know what they are passionate about, their strengths, and their challenges. Provide opportunities for your team to interact regularly. Use this time to appreciate accomplishments, share goals & Ideas and promote collaboration.

Alex

Professional Services, Delivery Manager

What are some social events your company does?

At Tufin, our vibrant culture thrives with a mix of social events. Happy hours enhance team connections, and festive holiday celebrations foster a joyful atmosphere. We also prioritize giving back through volunteer events, strengthening our team bonds and making a positive impact in our community.

Lily

HR Generalist

What are Tufin Perks + Benefits

Culture
Volunteer in local community
Multiple times a year we strive to take the afternoon to give back to our community. You can find us at a local food drive, cleaning up the outdoors, or helping a camp prepare for summer activities!
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Quarterly engagement surveys
Hybrid work model
President's club
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Paid industry certifications
View full list of perks + benefits

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