Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
The Order Management Specialist is responsible for accurately reviewing and processing standard and non-standard customer orders from acceptance through fulfillment. The role manages order backlogs, supports timely billing and revenue recognition, and partners across functions to resolve issues, meet service-level expectations, and improve order management processes through automation, standardization, and continuous improvement.
Essential Functions/Responsibilities
- Review and process standard and non-standard global orders from acceptance through fulfillment, ensuring alignment between Salesforce and NetSuite and supporting accurate billing, accounting, and revenue recognition.
- Review order details for alignment with approved pricing, contract terms, discount guidelines, tax requirements, export compliance requirements, and customer proof of delivery.
- Process orders and manage backlogs in accordance with established procedures, service-level expectations, and month-end and quarter-end deadlines.
- Apply established order acceptance, billing, accounting, tax, and compliance guidance when evaluating and processing routine and non-standard transactions.
- Resolve routine order, fulfillment, backlog, and billing issues by researching discrepancies and coordinating with appropriate business partners.
- Escalate complex exceptions, policy questions, and unresolved issues to the appropriate stakeholders with clear supporting details and recommended next steps.
- Identify process gaps and recommend improvements across order management and the order-to-cash process to improve accuracy, efficiency, fulfillment, cash collection, and scalability.
- Support approved process improvements, automation, standardization, projects, and user acceptance testing.
- Maintain, update, and periodically review process documentation, procedures, and work instructions to reflect current requirements and established guidance.
- Collaborate with Revenue Accounting, Revenue Recognition, Sales, Credit, Sales Operations, Licensing, IT Support, and other business partners to support timely order processing and close activities.
- Perform other related tasks and activities as assigned.
Required Education/Experience & Skills
- 3 - 5+ years of experience in order management, sales operations, revenue operations, finance operations, or a related field.
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
- Experience with NetSuite and Salesforce.
- Working knowledge of order acceptance policies and the ability to evaluate complex and non-standard orders.
- Strong attention to detail, analytical ability, and multitasking skills, with the ability to manage high order volumes accurately.
- Strong written and verbal communication skills, with the ability to collaborate effectively across teams, functions, locations, and time zones.
- Strong problem-solving skills and the ability to navigate complex issues in a dynamic environment.
- Ability to work effectively in a global team environment.
- Contract review experience preferred.
Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.
Skills Required
- 3–5+ years of experience in order management, sales operations, revenue operations, finance operations, or a related field
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
- Experience with NetSuite and Salesforce
- Working knowledge of order acceptance policies and ability to evaluate complex and non-standard orders
- Strong attention to detail, analytical ability, and multitasking skills
- Strong written and verbal communication skills
- Strong problem-solving skills
- Ability to work effectively in a global team environment
- Contract review experience
Black Duck Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Duck and has not been reviewed or approved by Black Duck.
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Healthcare Strength — Medical, dental, and vision coverage provide multiple plan choices with transparent costs, with carrier updates noted for 2026. Vision via VSP and dental plan options offer defined tiers and network access.
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Retirement Support — Retirement programs include a 401(k) with company matching alongside an employee stock purchase plan with a discount and lookback. These features support longer‑term savings and wealth building.
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Leave & Time Off Breadth — Exempt employees use a manager‑approved, no‑cap time‑off model, while non‑exempt employees accrue flexible time off alongside sick time. Paid leaves include parental and family care leave, with additional protections under applicable leave laws.
Black Duck Insights
What We Do
Organizations worldwide use Black Duck Software’s industry-leading products to secure and manage open source software, eliminating the pain related to security vulnerabilities, compliance and operational risk. Black Duck is headquartered in Burlington, MA, and has offices in San Jose, London, Frankfurt, Hong Kong, Tokyo, Vancouver, Seoul & Beijing
Why Work With Us
We pride ourselves on cultivating an environment of collaboration, creativity, and fun! We know where you work can influence how you work, which is why our collaborative office space focuses on community and continuous learning. Our work-hard, play-hard attitude even got us named a Top Place to Work in Massachusetts by The Boston Globe!
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