At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This Position reports to:
Procurement and Customer Service ManagerYour role and responsibilities
In this role, you will have the opportunity to be responsible for accurately recording customer purchase orders in the order management system. Each day, you will ensure timely cross-functional issue resolution, including order cleaning for both manual and electronic orders. You will also showcase your expertise by utilizing the necessary tools and adhering to Service Level Agreements.
The work model for the role is LI#hybrid
This role is contributing to the Motion/MOSE in Bangalore Main stakeholders are from Singapore ( 6 AM to 3 PM shift ) reporting to Procurement & Customer Service Manager
You will be mainly accountable for:
- Deliver exceptional customer support for motors and drives by proactively managing inquiries, quotations, model sizing, pricing, and pipeline tracking using tools such as MotSize, DriveSize, CQP, OneCare, OMS, BOL, and Salesforce.
- Manage the complete order lifecycle, including quotation preparation, contract support, order entry, acknowledgments, cost modeling, order tracking, and ensuring accurate and on-time deliveries.
- Coordinate with Sales, Operations, Supply Chain, Purchasing, Service, and Factory teams to resolve customer issues related to orders, technical queries, pricing, payments, and delivery commitments.
- Drive order fulfilment excellence by expediting orders with suppliers, managing logistics activities, providing delivery updates, and resolving supply chain challenges to meet customer expectations.
- Support commercial and operational processes by handling invoice disputes in CFIN, preparing proposals for replacements, spare parts and services, and ensuring customer satisfaction through timely issue resolution and communication.
Qualifications for the role :
- Experience required 0-3 yrs for Sales Support , Order Management specialist
- Possess an enhanced knowledge of SAP & SFDC is value added
- You are passionate about learning new process
- Degree in Engineering & Proven experience in same domain is added advantage
- You are at ease communicating in English & high fluency in writing
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.
Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.
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Skills Required
- 0–3 years of experience in sales support or order management
- Knowledge of SAP and Salesforce/SFDC
- Bachelor’s degree in Engineering
- Experience in the same domain
- Fluent written and spoken English
- Ability and willingness to learn new processes
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
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