Essential Functions:
- Process email Purchase Orders from end users through Salesforce and SAP
- Retrieve orders from partner portal and process into SAP
- Verify pricing against customer contract or approved discount matrix
- Verify availability of product
- Coordinate with Purchasing to determine lead times when supply is not available
- Exercise discretion to prioritize product allocations when supply is not available
- Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
- Process customer returns and credit note requests in a timely manner
- Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers
- Troubleshoot customer issues, responding in timely manner
- Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
- Complete self-training modules in Workday as needed
- Log customer complaints (CCAR’s) in SAP
- Create Salesforce cases to request additional addresses or contacts be added to SAP.
Knowledge, Skills & Abilities
- High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
- Customer first mentality
- Strong time management skills to effectively prioritize daily tasks
- Demonstrated initiative to resolve complex customer issues efficiently
- Ability to work proactively and exercise judgment
- Strong attention to detail
- Strong interpersonal, communication, and customer service skills
- Ability to work with others in a professional, responsive, and courteous manner
- Ability to work productively in a cross-functional team environment
- Knowledge of Microsoft Office, ERP and CRM platforms - SAP and Salesforce system are preferred
Minimum Education and Work Experience Required
- BS/BA degree in business
- Foreign language proficiency (region-specific) is preferred and may be required depending on territory coverage
- 3+ years of experience with account management and customer service in high tech environment
- Basic accounting knowledge, understanding of international trade principles and possibilities.
Skills Required
- Bachelor’s degree in Business or related field
- 3+ years of account management and customer service experience in a high-tech environment
- Basic accounting knowledge
- Understanding of international trade principles and practices
- Foreign language proficiency relevant to territory coverage
- Knowledge of Microsoft Office, ERP platforms, and CRM platforms, preferably SAP and Salesforce
Cognex Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cognex and has not been reviewed or approved by Cognex.
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Healthcare Strength — Health insurance and dental coverage are included, and coverage is described as good compared to alternatives.
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Leave & Time Off Breadth — A PTO/Vacation policy is in place and time off is generally considered reasonable; time away is treated as actual downtime without expectations to work.
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Retirement Support — A 401(k) match is offered and is characterized as solid, though not best-in-class.
Cognex Insights
What We Do
Cognex Corporation designs, develops, manufactures and markets a wide range of image-based products, all of which use artificial intelligence (AI) techniques that give them the human-like ability to make decisions on what they see. Cognex products include machine vision systems, machine vision sensors and barcode readers that are used in factories and distribution centers around the world where they eliminate production and shipping errors. Cognex is the world's leader in the machine vision industry, having shipped more than 4 million image-based products, representing over $10 billion in cumulative revenue, since the company's founding in 1981. Headquartered in Natick, Massachusetts, USA, Cognex has offices and distributors located throughout the Americas, Europe and Asia. For details visit Cognex online at www.cognex.com.
