Essential Functions:
- Enter emails or faxed sales orders from end user customers into SAP
- Retrieve orders from partner portal and process into SAP
- Verify pricing against customer contract or approved discount matrix
- Verify availability of product
- Coordinate with Purchasing to determine lead times when supply is not available
- Exercise discretion to prioritize product allocations when supply is not available
- Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
- Answer customer inquiries regarding order status, product availability, pricing, and lead times
- Troubleshoot customer issues, responding in timely manner
- Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
- Complete self-training modules in Reliance (quality system) as needed
- Log customer complaints (CCAR’s) in Reliance
- Create Zendesk tickets to request additional addresses or contacts be added to SAP
Knowledge, Skills, and Abilities:
- High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
- Customer first mentality
- Strong time management skills to effectively prioritize daily tasks
- Demonstrated initiative to resolve complex customer issues efficiently
- Ability to work proactively and exercise judgment
- Strong attention to detail
- Strong interpersonal, communication, and customer service skills
- Ability to work with others in a professional, responsive and courteous manner
- Ability to work productively in a cross-functional team environment
- Strong system skills, including Microsoft Office
Minimum Education and Work Experience Required:
- BS/BA degree in business
- 2+ years of experience with account management and customer service in high tech environment
Skills Required
- BS/BA degree in business
- 2+ years experience with account management and customer service in a high tech environment
- Experience entering and processing orders in SAP
- Proficiency with Microsoft Office (Excel, Outlook, Word)
- Strong customer service, communication, attention to detail, and time management skills
- Experience creating tickets in Zendesk
- Familiarity with Reliance quality system (logging complaints, completing training modules)
Cognex Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cognex and has not been reviewed or approved by Cognex.
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Healthcare Strength — Health insurance and dental coverage are included, and coverage is described as good compared to alternatives.
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Leave & Time Off Breadth — A PTO/Vacation policy is in place and time off is generally considered reasonable; time away is treated as actual downtime without expectations to work.
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Retirement Support — A 401(k) match is offered and is characterized as solid, though not best-in-class.
Cognex Insights
What We Do
Cognex Corporation designs, develops, manufactures and markets a wide range of image-based products, all of which use artificial intelligence (AI) techniques that give them the human-like ability to make decisions on what they see. Cognex products include machine vision systems, machine vision sensors and barcode readers that are used in factories and distribution centers around the world where they eliminate production and shipping errors. Cognex is the world's leader in the machine vision industry, having shipped more than 4 million image-based products, representing over $10 billion in cumulative revenue, since the company's founding in 1981. Headquartered in Natick, Massachusetts, USA, Cognex has offices and distributors located throughout the Americas, Europe and Asia. For details visit Cognex online at www.cognex.com.
