Order Management Specialist US Shifts

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

Purpose of the role is to ensure all Orders are received, processed and fulfilled accurately and in time by liaising with suppliers, customers and internal resources.

The position includes up to 10 late shifts per month, with working hours from 15:00 to 23:30. Flexibility to work across different shifts is required, as the role follows a rotating schedule.

Responsibilities:

• Performing day-to-day business administration and/or back office activities related to Sales Orders and Purchase Orders. You will be responsible for the correct execution of the customer orders by registering, issuing, monitoring and following-up Sales Orders, Purchase Orders and Service Orders within existing guidelines and policies as well as by working together with internal peers and external stakeholders at Customers and Suppliers.

  More specific that may include:

• Processing standard SAP transactions, such as Order Entry, Order processing (1), Change, Closure, Billing and proper cost allocation

• Validating order packs and confirmations;

• Performing operational processing  and coordination, following up on delivery status of Purchase orders and updating the relevant IT tools; guaranteeing the reliable and timely realization of the Sales Orders (incl. written and/or verbal communication with relevant stakeholders (2) on changes, issues, escalations)

• Communicating with intra-organizational and external contacts (primarily customers and suppliers)

• Assisting with the verification of relevant parameters with a financial impact such as Costs and Revenues, Backlog, Work in Progress, Risks.

• Monitoring backlog and billable sales orders in SAP in order to facilitate achieving given revenue targets and financial performance goals (such as budget, forecasts and applicable service level agreements)

• Ensuring the accuracy and completeness of the financial figures related to the managed sales and purchase documents; Supporting in-country staff with forecast assumptions and providing relevant data.

• Performing month end, quarter end and annual closing activities in your area of responsibility (with the finance and accounting unit);

• Identifying and resolving readily identifiable, clearly-defined problems

• Ensuring compliance with company policies and accounting standards as required;

• Any additional or ad-hock tasks as requested by direct superior

Requirements:

• BS/BA or advanced (University) degree in Business Administration / Finance / Supply Chain or Language (English); may be substituted for working experience in the function (i.e. Internship) where applicable

• 0-2 years experience in relevant field required, successful working experience in terms of Internship is a plus

• SAP (or similar ERP system), MS Office, understanding of Workflow and related systems and tools

• Networking and Communication Skills with peers and Management

• Customer Orientation (internal / external)

• Analytical Skills and demonstrates and applies comprehensive knowledge of field of specialization to the successful completion (or problem solving) of assignments

• Quality oriented and well organized, team player, proactive and anticipative

• Able to prioritize activities and identify and manage risks

• High English Language Skills

What we offer?

• Professional Growth in a Global Company

• Individual Career Path

• Talent Program

• E-Learning Hub

• Knowledge Sharing Programs and Trainings

• Mentor Support

• Flexible Working Hours

• Home Office

• 26 Paid Vacation Days

• 5 Wellness Fridays Vacation

• Medical Care including Dental Care, Glasses, etc.

• Referral Bonus

• Food Vouchers

• Multisport Card

• Store Discounts

• Team Buildings and Company Events

• Lounge and Game Areas

• Metro Station next to the Office

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For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.