Order Management Specialist I

Order Management Support Representative

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are and how you can become part of our team? Visit us at www.monotype.com. 

We are currently focused on supporting our sales team through an exciting growth period and are searching for the right order management support representative to join our team. This person will be responsible for processing orders, communicating with internal and external customers, and ensuring on time delivery. This role will report to the Global Order Management team lead and collaborate closely with the extended global order management team to meet department deadlines.

What you’ll be doing:

· Review customer quotes, contracts and/or usage reporting to create customer sales orders in company point of sale systems.

· Collaborate with sales representatives to obtain appropriate tax documents and purchase orders as required for customer billing/invoicing.

· Review completeness and accuracy and ensure delivery of digital assets purchased.

· Ensure customer receives an accurate invoice, including setup and submission of invoices in customers procurement portals as needed.

· Assist finance on an ad-hoc basis when help is needed with payments, collections, returns, credits, and rebills.

· Support transition of high-volume low dollar orders to Monotype’s automated, self-guided, online ordering system.

· Advocate for customers and help define ways to continually add value to their purchasing experience with Monotype.

· Identify and recommend opportunities for improvement/efficiency gains.

What we’re looking for:

· Associates degree or equivalent work experience.

· 1-3 years of relevant experience in a similar role.

· General knowledge of Salesforce or other CRM systems.

· Previous experience working with sales teams and finance teams.

· Familiarity with CPQ systems, and experience working in order entry applications.

· Excellent verbal and written communication skills.

· Strong organizational skills, with high attention to details.

· Ability to pivot quickly as changes are required to support a growing business.

· A positive attitude with the ability to work independently as well as within a team structure. 

What’s in it for you:

· Extensive development and training offerings.

· Highly engaged Events Committee to keep work enjoyable.

· Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs.

· Flexible work arrangements and unlimited vacation and sick time.

· Generous 401k match to save for your future, and so much more!

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Monotype is expanding globally. Proficiency in one or more of the following languages is desirable (not mandatory) for this role: German, Japanese, French, Spanish

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