SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Responsibilities:
o Order processing
Review customer orders to ensure accuracy and compliance.
Enter orders in accordance with company policy and customer requirements
Provide customer service to distribution and reseller partners
Manage order flow through fulfillment and invoicing
o Cross functional coordination with warehouse, manufacturing, sales, and finance teams.
o Provide a point of contact for customer inquiries.
o Process return request (RMAs) and customer credits
o Maintain documentation of Order Management processes
Skill Requirements:
• Intermediate Excel skills (pivot tables, VLOOKUP, data analysis)
• Proficiency in using ERP order processing systems and CRM tools (e.g., Salesforce)
• Understanding of supply chain and logistics processes
• Ability to collaborate cross-functionally with sales, finance, and other relevant teams
• Knowledge of international trade regulations and compliance
• Time management and ability to prioritize tasks under pressure; self-managing
• Ability to identify and implement process improvements.
Fluent in English (written and verbal)
Education:
• Bachelor’s degree with 3+ years experience; or equivalent work experience preferred.
SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
Applicant Privacy Notice
Skills Required
- Intermediate Excel skills (pivot tables, VLOOKUP, data analysis)
- Proficiency with ERP order processing systems
- Proficiency with CRM tools (e.g., Salesforce)
- Understanding of supply chain and logistics processes
- Knowledge of international trade regulations and compliance
- Ability to collaborate cross-functionally with sales, finance, warehouse, and manufacturing teams
- Order processing and fulfillment management, including processing RMAs and customer credits
- Time management and ability to prioritize tasks under pressure; self-managing
- Ability to identify and implement process improvements
- Fluent in English (written and verbal)
- Bachelor's degree with 3+ years experience or equivalent work experience
SonicWall Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SonicWall and has not been reviewed or approved by SonicWall.
-
Healthcare Strength — Health, dental, vision, mental-health support, and wellness programs are part of the package. Feedback suggests coverage breadth is a dependable component of total rewards.
-
Leave & Time Off Breadth — Generous PTO, paid holidays and sick time, and bereavement leave are described alongside flexible or remote options. Feedback suggests ample time away meaningfully supports balance.
-
Retirement Support — A 401(k) and core financial protections such as life and disability insurance are included. Feedback suggests these fundamentals meet standard expectations for many.
SonicWall Insights
What We Do
SonicWall has been fighting the cyber-criminal industry for over 25 years defending small, medium-size businesses and enterprises worldwide. Backed by research from the Global Response Intelligent Defense (GRID) Threat Network, our award-winning real-time breach detection and prevention solutions, coupled with the formidable resources of over 10,000 loyal channel partners around the globe, are the backbone securing more than a million business and mobile networks and their emails, applications and data. This combination of products and partners has enabled a real-time cyber defense solution tuned to the specific needs of the more than 500,000 global businesses in more than 215 countries and territories.
