Position Overview
The Order Management & Operations Administrator is responsible for supporting client interactions, order coordination, inventory administration, and day-to-day business operations. This role plays a key part in ensuring exceptional customer service, accurate record management, and efficient operational support across the business.
Key Responsibilities
Client Service & Communication
- Manage client enquiries, appointment scheduling, feedback, and ongoing communication in a professional and timely manner.
- Maintain accurate and confidential client records, including measurements, preferences, order details, and specific requests.
- Follow up on outstanding client requests, order updates, and required information.
Order & Inventory Administration
- Coordinate order processing activities, ensuring information is complete, accurate, and actioned efficiently.
- Support inventory administration by tracking fabric supplies, materials, and related records.
- Maintain organised order documentation and administrative records.
Administrative & Operational Support
- Provide general administrative support across daily business operations.
- Assist with data entry, documentation, filing, and record maintenance.
- Support process improvements relating to client records, order administration, inventory tracking, and internal documentation.
- Perform other duties as required.
Team Collaboration
- Liaise with internal stakeholders to support service delivery, order coordination, and operational efficiency.
- Facilitate clear communication between customer-facing and operational teams to ensure smooth workflow and follow-through.
Please note the official title for this role is Administration Officer
Requirements
- Bachelor's Degree in Business Administration, Certificate III in Business Administration, or a related discipline preferred.
- Minimum 2-4+ years' experience in administration, client services, customer support, order coordination, or a similar role.
- Experience within fashion, retail, luxury goods, custom products, or other customer-focused environments is advantageous.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Excellent attention to detail and accuracy across record keeping, data entry, and order administration.
- Strong written and verbal English communication skills.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Familiarity with CRM, booking, order management, or client record systems is advantageous.
- Ability to handle confidential client information with discretion and professionalism.
- Strong customer service mindset with the ability to communicate courteously and effectively.
- Ability to collaborate with internal teams to support efficient service delivery.
- Reliable, organised, and comfortable working in a fast-paced environment.
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Work setup – Work from home; Dayshift - 0700 AM- 0400 PM PHT (adjustments will be made for daylight saving time)
- Monday to Friday; weekends off
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.
We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.
Skills Required
- Minimum 2-4+ years experience in administration, client services, customer support, or order coordination
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Strong organisational skills and ability to manage multiple priorities and deadlines
- Excellent attention to detail and accuracy in record keeping and data entry
- Strong written and verbal English communication skills
- Ability to handle confidential client information with discretion and professionalism
- Strong customer service mindset and courteous communication
- Ability to collaborate with internal teams to support service delivery
- Reliable, organised, and comfortable working in a fast-paced environment
- Bachelor's Degree in Business Administration, Certificate III in Business Administration, or related discipline
- Familiarity with CRM, booking, order management, or client record systems
- Experience within fashion, retail, luxury goods, custom products, or other customer-focused environments
What We Do
Twoconnect is an Australian-owned managed offshoring services provider that helps businesses scale by connecting them with skilled remote professionals in the Philippines. They provide comprehensive managed services, including talent sourcing, recruitment, IT setup, onboarding, and ongoing HR and performance management. Their mission is to empower people with global employment opportunities while helping clients reduce operational costs and improve efficiency through seamless cultural and operational integration.
