Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.
Order Management Lead
Location: Royersford, PA
Position Summary:
The primary responsibility of an Order Management Lead is to support business and sales operations while focusing on proactively identifying process enhancements to ensure customer satisfaction and on-time delivery, throughout all stages of the customer order and shop order cycles and recommending solutions connecting to various departments throughout the organization.
Key Responsibilities:
- Handle escalation issues within department or adjacent departments when needed.
- Train team members within department and connected departments on process efficiencies supporting order fulfillment.
- Provide team with technical guidance and monitor order processing volume.
- Manage PO receipt, coordinate with the appropriate team member, and update customer portals for key customers.
- Develop and maintain processes to consistently convert customer orders through delivery and invoicing.
- Support teams that are working directly with customers through the entire order lifecycle when necessary.
- Review employee performance, provide development plans, and give feedback to encourage employee engagement.
- Develop order process efficiencies with Business Operations Manager to support faster and more accurate order processing.
- Work with IT department to develop custom reports and dashboards.
- Facilitate all communications between technicians, sales engineers, customers service associates to ensure the timeliness of customer shipments.
- Work closely with the inventory manager and purchasing specialists to analyze and adjust the specified sourcing, execute the reservation and/or requisition of parts, and execute and expedite purchase orders for parts necessary to complete the shop orders.
- Maintain compliance with customer requirements to ensure timely invoicing and customer payment, as well as avoidance of liquidated damages.
- Assist warehouse team and sales team when updating incorrect shop orders and/or product structures when needed.
- Expedite shop order component material to ensure material will arrive on time to meet customer required date with build time
- Escalate issues to Business Operations Manager when necessary.
- Provide backup and support to the inventory manager and purchasing specialists in making sure new parts are created properly, part numbers, descriptions, pricing & product codes are accurate, and all parts are activated.
Job Requirements:
Skills:
- Leadership skills
- Problem Solving skills
- Organization skills and Attention to Detail
- Collaboration and Teamwork experience
- Microsoft Office experience
- CRM/ERP (IFS) System experience
- Can lift up to 25 pounds and follow all safety policies and procedures set forth by Proconex and meet all customer requirements.
Education:
Associate degree required, bachelor’s degree preferred. 2 to 3 years’ experience in sales support, order fulfilment or a similar role.
We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.
Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.
When receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending in @proconexdirect.com, @proconex.net or @valspec.net. Any other domains are impersonations and should be ignored.
Candidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time.
Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.
Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.
Top Skills
What We Do
Celebrating its 70th year in business, Proconex—the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region—is a leading provider of Process Automation Control Systems, Valves and Control Devices, and related technologies and services. This partnership connects our customers with world-class solutions, a wide array of products, engineering excellence, dedicated field support, and factory certified personnel. With three strategically located offices, Proconex maintains a deep dedication to its 200 employees, a sharp focus on safety and quality, and the drive to deliver a premier customer experience.
