Order Management Lead

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: 

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

The Order Management Lead is a strategic and technical leader responsible for shaping and optimizing Order Management capabilities across the Quote-to-Cash (Q2C) lifecycle. This role drives enterprise-wide initiatives focused on process excellence, automation, data integrity, compliance, and customer experience.

As a recognized subject matter expert, the Order Management Lead partners with senior stakeholders across Sales, Finance, Revenue Operations, Legal, IT, Customer Success, and Operations to design scalable solutions, influence system roadmaps, and enable business growth. The role combines deep operational expertise with strategic leadership to improve efficiency, reduce risk, and support a world-class customer experience.

This position is based in Draper and requires in-office presence.

Key Responsibilities

Strategic Leadership & Transformation

• Define and optimize Order Management systems, workflows, operating models, and data standards across the Q2C process
• Lead large-scale transformation
• programs and automation initiatives that improve scalability, efficiency, and customer outcomes
• Evaluate and redesign business processes to support growth, operational excellence, and organizational priorities
• Influence the strategic roadmap for Order Management capabilities, platforms, and process enhancements

Process & Systems Excellence

• Serve as the enterprise subject matter expert for Order Management processes, systems, integrations, and controls
• Drive continuous improvements across OMS, CPQ, CRM, ERP, and related technologies to optimize business performance
• Establish and maintain data governance standards, process controls, and quality frameworks that ensure accuracy and consistency
• Partner with business and technical teams to define requirements, prioritize enhancements, and support system implementations

Cross-Functional Partnership

• Collaborate with senior leaders across Sales, Finance, Legal, Revenue, Customer Success, IT, and Operations to address complex business challenges
• Lead cross-functional initiatives that streamline operations, improve customer experience, and enhance business scalability
• Act as a trusted advisor to stakeholders by providing recommendations based on process expertise, analytics, and industry best practices
• Facilitate alignment across teams to ensure successful execution of strategic projects and organizational goals

Risk, Compliance & Governance

• Develop and maintain compliance frameworks, governance standards, and operational best practices
• Ensure Order Management processes comply with internal controls, SOX requirements, audit standards, and company policies
• Proactively identify operational risks and design sustainable solutions to mitigate future issues
• Support audit activities and ensure documentation remains accurate, complete, and audit-ready

Operational Excellence & Analytics

• Analyze operational performance, identify trends, and develop data-driven recommendations for improvement
• Establish success metrics and reporting frameworks for key Order Management initiatives
• Drive proactive issue prevention by identifying root causes and implementing scalable corrective actions
• Improve end-to-end customer and operational experiences through process innovation and optimization

Leadership & Mentorship

• Lead high-impact enterprise initiatives and influence organizational change across multiple functions
• Mentor team members and develop Order Management capabilities through knowledge sharing, coaching, and best-practice guidance
• Foster a culture of accountability, innovation, continuous improvement, and customer focus
• Serve as a recognized thought leader within the Q2C organization

What You Bring

• 6-8+ years of experience in SaaS, technology, or high-growth environments with progressive responsibility in Order Management, Revenue Operations, or Quote-to-Cash functions
• Deep expertise in Order Management Systems (OMS), CPQ, CRM, ERP platforms, and data architecture principles
• Strong understanding of end-to-end Quote-to-Cash processes, revenue considerations, contracts, fulfillment, and operational controls
• Proven success leading enterprise-wide initiatives, system implementations, process transformations, and automation programs
• Demonstrated ability to influence senior leaders and drive strategic decision-making across cross-functional organizations
• Strong analytical and problem-solving skills with experience leveraging data to improve business outcomes
• Experience defining governance frameworks, quality standards, and compliance controls within a global organization
• Excellent communication, presentation, stakeholder management, and change leadership skills
• Ability to anticipate business needs, identify risks, and design long-term scalable solutions
• Bachelor's degree in Business, Information Systems, Finance, Operations, or a related field preferred

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

All other cities and states excluding those listed above: