Order Management Intern

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the cornerstone of business – we invite you to grow your career with us.
The Order Management Intern will gain hands-on experience supporting customer order management and fulfillment activities while learning how cross-functional teams work together to deliver an exceptional customer experience. This internship provides exposure to customer operations, distribution, logistics, inventory management, and order fulfillment processes within a fast-paced business environment. Working alongside experienced team members, the intern will contribute to daily operations while developing a broader understanding of how products move through the supply chain from receipt to customer delivery.
Candidates must be currently enrolled in an accredited college or university and pursuing a bachelor’s degree. This is an on-site position in Moonachie, NJ with occasional visits to our headquarters in Paramus, NJ.

Core Responsibilities

• Partner with Customer Operations, Sales, and Brand teams to learn about customer requirements, order deadlines, promotional activity, and service expectations.

• Support daily order management activities and gain exposure to the end-to-end order fulfillment process.

• Assist with monitoring customer orders and tracking order status to help ensure timely processing and delivery.

• Work with Logistics and Distribution teams to understand inventory flow, product availability, and fulfillment operations.

• Gain exposure to inbound and outbound distribution activities, including receiving, inventory management, order processing, and shipping.

• Assist in identifying and escalating issues that may impact customer orders or delivery performance.

• Support efforts to maximize order fill rates and meet customer expectations.

• Help respond to customer and internal inquiries regarding order status, product availability, and service-related questions.

• Participate in investigating order fulfillment issues and learning root-cause problem-solving techniques.

• Maintain accurate records and support data integrity within order management systems.

• Assist with reporting, analysis, and process improvement projects related to customer operations and fulfillment performance.

• Support additional projects and assignments that provide exposure to broader operations and supply chain functions.

Requirements

• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Customer-focused mindset with a commitment to service excellence.
• Curiosity, initiative, and a willingness to learn.
• Ability to multitask in a fast-paced, high-volume environment.
• Self-starter capable of working independently with minimal supervision and collaboratively across multiple departments.
• Physical ability to perform repetitive tasks, sit or stand for long periods, bend, squat, and lift/push/pull up to 50 lbs.

The hourly rate for this position is $15.92.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.