Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.
This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out.
At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.
Learn more at telamon.com
Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP
Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)
Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options
Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities
Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.
Note: benefits eligibility may be based on employment status, tenure, location, or other factors
The Order Management Coordinator works on activities associated with coordinating multiple projects/product lines, order processing activities, and shipment of orders to meet customers’ expectations.
Receive customer orders via email or electronically.
Review and coordinate shipments based on customer provided information and works with customers on discrepancies or changes of orders.
Interface with external customers to include, but not limited to, providing updates/status, pricing, stock availability/backorders and answering questions. These types of customers include field engineers, PIC’s Planners, PM’s, contract managers, material managers, etc.
Process requests for defective replacements and good stock returns.
Work with designated logistics teams to coordinate shipping/delivery of materials to customer locations.
Coordinate with multiple internal departments to ensure customers’ needs are satisfactorily met including but not limited to checking on inventory, assembly, and shipping scheduling.
Daily review inventory and create shipments to strive for the best OTD performance.
Determine root cause for late delivery and lead improvements to resolve/prevent these causes.
Prepare responses to requests for quotes based on customer’s needs.
Review MRP exceptions escalated by internal teams for assigned suppliers and take appropriate actions and correct the discrepancies between Supply and Demand.
Collaborate with IT to establish and maintain IT goals and objectives for business projects
Provide backup support for other programs.
Manage Accounts Receivable responsibilities by troubleshooting and resolving aging customer invoice issues.
Occasionally engage in conference calls with all departments including customers
Prepare various sales reports and recaps of shipments, bookings, backlogs and related sales activities.
Managerial Responsibility
- No direct reports.
Travel/Shift Requirements
- Minimal Travel Required
Physical Demands
Sitting: Frequently (up to 6-8 hours per day) – most work is done at a computer or desk.
Standing/Walking: Occasionally – may need to move between departments or attend in-person meetings.
Lifting: Occasionally lifts office materials or small packages (generally less than 20 pounds).
Reaching/Handling: Frequently – using hands and arms to work on a computer, phone, and paperwork.
Talking/Hearing: Frequently – required for phone calls, video meetings, and team/customer interactions.
Vision: Constant – required to read emails, review orders, input data, and prepare reports (use of computer screen for extended periods).
Typing/Keyboarding: Constant – data entry and email communication.
Skills and Abilities Required
- Ability to effectively meet customer's needs, build productive internal and external stakeholder relationships and take responsibility for customer satisfaction and loyalty
- Ability to communicate effectively and professionally with internal resources and customers
- Ability to escalate appropriately when needed
- High degree of accuracy and attention to detail
- Proficiency with MS Office
- Ability to navigate within ERP accounting system is preferred, but not mandatory
Education and Experience Required
- High school diploma required; associate or bachelor’s degree preferred.
- Minimum 3 years of customer service experience
- Telecom industry experience preferred
- Oracle Order Management experience preferred.
Skills Required
- High school diploma
- Associate or bachelor's degree
- Minimum 3 years of customer service experience
- Telecom industry experience
- Oracle Order Management experience
- Proficiency with Microsoft Office
- Ability to navigate an ERP accounting system
- Accurate, detail-oriented work
- Effective professional communication with internal and external stakeholders
What We Do
Headquartered in Raleigh, North Carolina, Telamon-Transition Resources Corporation (TRC) is a 501(c)(3) private non-profit organization that provides educational services through early childhood and family support programs, workforce and career services, and housing and financial empowerment services to nearly 24,000 individuals a year in eleven states. MISSION: Our mission is to provide educational services that lead to better jobs, better lives, and better communities. HISTORY: Since our beginnings in 1965 as the Migrant Project of the North Carolina Council of Churches, we have grown into a large, stable organization with diverse funding from federal and state governments, as well as substantial partnerships with private foundations. We became a HUD certified National Intermediary in the Housing Counseling sector, and we provide community action services through projects in West Virginia and North Carolina. In Indiana, we are Transition Resources Corporation, or TRC, since another organization held the Telamon name when we incorporated in that state. TODAY: Now in our 54th year of service, we are focused on growth, and on positive customer outcomes. In 2014, Telamon began providing financial literacy services to families and staff in our Delaware Head Start programs through an innovative partnership with the State of Delaware's $tand By Me program. In 2016, our Governing Board and executive leadership set a strategic goal of growing our services by embedding financial empowerment for customers and staff into all our lines of business.
