Order Management Coordinator mixed shifts (9 months)

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Kraków, Małopolskie, POL
Hybrid
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
We help people be their best in the moments that matter.
The Role
Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.


Department Overview
Department Description
The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual.
Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.
Our purpose is to deliver exceptional value and customer experience through agility, speed and collaboration. We are designed to bring value, lead technology innovation and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.
We influenced the history. Now we shape the future.
Job Description
Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed State and Local Customers across North America. As a crucial member of the Order Management team, you'll be at the heart of our operations, liaising closely with internal stakeholders, as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization.

As a Order Management Coordinator, you will develop expertise in a specific function, assuming ownership of the process per the assigned role.
Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities.

- Order entry
- Change order process
- Hold management
- Close cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales etc.)

- Handling customer complaints
- Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements
- Adapting to a fast-paced business with a focus on first in, first out cycle time
- Participating in monthly close activities that result in heavier workloads
- Understanding that working as a team is a must and cooperation with others is essential
- Prioritizing team’s goals and contributing to keep a good working atmosphere in the workplace

- Updating procedures when changes take place, creating new procedures for processes created on the fly. Sharing the updated information with the Order Management Team.
- Providing training for intermediate processes when needed
- Taking part in business continuity coverage and PSE support if necessary

Please note that this is a mixed shift position for 9 months.


Basic Requirements
Basic Requirements

- English skills at B1/B2 level
- Familiarity with Salesforce and Google Workspace is preferred
- Bachelors/Masters degree preferred
- Similar work experience required (min 1 year)
- Ability to identify and solve problems on their own
- Supporting peers in problem solving
- Taking ownership of problem resolution
- Team player attitude is a must
- Experience with working under time pressure / tight deadlines
- Continuous learning mindset
- Capability to prioritize and efficiently handle various responsibilities
- Adapting to change
- Attention to detail

We offer:

  • Flexible working hours

  • Hybrid mode

  • Comfortable working conditions (high class offices, parking space)

  • Competitive salary package

  • Strong team-oriented culture

  • Contract of employment

  • Private medical & dental coverage

  • Life insurance

  • Multisport or MyBenefit vouchers

  • 1000 PLN for spectacles

  • Employee Pension Plan (PPE)

  • Trainings and broad development opportunities

  • Volleyball field and grill place next to the office

  • Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

  • Access to wellness facilities and integration events

  • Motorola Solutions is supporting CSR activities and encourages employees to participate.


Travel Requirements
None
Relocation Provided
None
Position Type
New Grad

Referral Payment PlanNo

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].

Motorola Solutions Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Motorola Solutions and has not been reviewed or approved by Motorola Solutions.

  • Healthcare Strength Benefits materials describe medical, dental and vision coverage effective on day one with multiple national carrier options and bundled prescription coverage. Feedback suggests plan choices, telehealth, and targeted care programs provide strong access and support for varied needs.
  • Parental & Family Support Policies outline robust paid parental leave and clear processes for family and medical leaves, with continued health coverage during leave. Feedback suggests these programs are employer‑verified and prominently documented in recent plan materials.
  • Leave & Time Off Breadth Company information highlights paid time off, paid holidays, and a Flex Time Off approach for many salaried roles alongside flexible work models. Feedback suggests time‑off policies are positioned to be usable and supportive of work‑life balance.

Motorola Solutions Insights

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The Company
HQ: Chicago, IL
23,000 Employees
Year Founded: 1928

What We Do

About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Why Work With Us

We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?

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