We are looking for a highly organized and detail-oriented person with great communication and problem-solving skills to handle end to end order processing and customer service for our customers/sales rep/project managers. This person will have 1 to 2 years of sales, customer service or account management experience serving Asia customers, preferably with knowledge of logistics, procurement and CRM/ERP systems.
• Vet, process customer purchase orders
• Check orders against inventory and forecast
• Work with distributors, sales reps and project managers to resolve PO issues
• Collaborate with Planning, Logistics for shipments coordination.
• Communicate order status to distributors, sales reps, project managers and track the equipment delivery to project site.
• Maintain order status/tracking log
• Understand and adhere to customer compliance guidelines
• Complete ad-hoc reporting when requested
• Perform special tasks as needed
• Major KPIs – OTD, ITO, NMI
Background experience required.
• 1 to 2 years Experienced Employees specializing in Customer Service or equivalent.
• Excellent verbal and written English skills
• Ability to communicate effectively and professionally by phone or email
• Takes initiative and prioritizes tasks (time management)
• Solid analytical and problem-solving skills (root cause analysis)
• Ability to work accurately with close attention to detail
• Strong interpersonal skills with the ability to work effectively with individuals and groups
• Willingness to adapt to changing business needs and deadlines
• Solid computer skills with knowledge of Microsoft Office (Advanced excel, powerpoint, etc.) and ERP.
Skills Required
- 1 to 2 years sales, customer service, or account management experience serving Asia customers
- Excellent verbal and written English skills
- Ability to communicate effectively and professionally by phone or email
- Takes initiative and prioritizes tasks (time management)
- Solid analytical and problem-solving skills (root cause analysis)
- Ability to work accurately with close attention to detail
- Strong interpersonal skills and ability to work effectively with individuals and groups
- Willingness to adapt to changing business needs and deadlines
- Solid computer skills with knowledge of Microsoft Office (Advanced Excel, PowerPoint) and ERP
- Knowledge of logistics, procurement and CRM/ERP systems
- Understand and adhere to customer compliance guidelines
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
