We are looking for a highly organized and detail-oriented person with great communication and problem solving skills to handle order processing and customer service for our customers/sales rep/project managers. This person will have 3 to 5 years of sales, customer service or account management experience serving Asia customers, preferably with knowledge of logistics, procurement and CRM/ERP systems.
Responsibilities:
- Receive, audit and enter customer purchase orders
- Check orders against inventory and forecast
- Work with distributors, sales reps and project managers to resolve PO issues
- Create and Issue PO to suppliers
- Shipments Coordination to supplier/factory
- Work with Planning, Logistics and IT to resolve order logistics issues
- Communicate order status to distributors, sales reps, project managers and track to delivery
- Maintain order status/tracking log
- Understand and adhere to customer compliance guidelines
- Complete ad-hoc reporting when requested
- Perform special tasks as needed
- Major KPIs – OTD, ITO, NMI
Background experience required:
- 3 to 5 years Experienced Employees specializing in Customer Service or equivalent
- Factory Order Management Experience
- Excellent verbal and written English skills
- Ability to communicate effectively and professionally by phone or email
- Takes initiative and prioritizes tasks (time management)
- Solid analytical and problem-solving skills (root cause analysis)
- Ability to work accurately with close attention to detail
- Strong interpersonal skills with the ability to work effectively with individuals and groups
- Willingness to adapt to changing business needs and deadlines
- Solid computer skills with knowledge of Microsoft Office, Internet and ERP
Skills Required
- 3 to 5 years sales, customer service or account management experience
- Experience serving Asia customers
- Factory order management experience
- Excellent verbal and written English skills
- Ability to communicate effectively and professionally by phone or email
- Takes initiative and prioritizes tasks (time management)
- Solid analytical and problem-solving skills (root cause analysis)
- Ability to work accurately with close attention to detail
- Strong interpersonal skills to work effectively with individuals and groups
- Willingness to adapt to changing business needs and deadlines
- Solid computer skills with knowledge of Microsoft Office, Internet and ERP
- Knowledge of logistics and procurement
- Familiarity with CRM systems
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
