The Role
Processes customer and field sales orders, order changes, inquiries, and requests. Coordinates with internal departments to resolve customer issues, provides professional customer service, maintains knowledge of products and internal systems, and assists the receptionist as needed. The role requires accurate, organized work, effective communication, business math, computer proficiency, and the ability to manage changing priorities independently and collaboratively.
Summary Generated by Built In
Position Summary:
The Order Entry Representative partners with field Sales to enable purchases of Cadwell products. Expected to demonstrate a commitment to customer satisfaction. This role is primarily remote and will work East Coast hours.
Key Responsibilities:
Key Responsibilities:
- Professionally handle incoming requests, inquiries and orders from customers, and from the field
- Process orders and changes in accordance with procedures
- Work with multiple Cadwell departments to ensure that customer issues are resolved both promptly and thoroughly
- Demonstrate professionalism and a positive, solutions-oriented approach when interacting with customers and co-workers
- Stay current on Cadwell products and software, and proficient on use of internal systems
- Provide backup assistance to receptionist as needed
- Perform other duties as requested, directed, or assigned
Education / Experience:
- Associate degree in related field, or 2 years of related education/experience required; Bachelor’s degree preferred
- 2+ years of experience in customer service, sales or other relevant experience required
Job Knowledge / Requirements:
- Pleasant, positive, patient, and helpful customer service skills
- Communicate clearly and professionally through listening, speaking, and writing skills
- Strong business math skills; read and interpret data and reports
- Computer skills: MS Office and Google applications, query tools, and database systems and applications
- Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed
- Must develop knowledge of Cadwell product lines and how they are used by clinicians, and know what questions to ask in order to be effective in assisting customers
- Critical success criteria include attention to detail, organized approach to work, effective time management and follow-through
Physical Requirements / Working Conditions:
- General office positions may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision and 2-way written/verbal communication. More specific details may be provided as needed or requested.
- Extensive use of computer and telephone
- Work assigned shifts to cover department hours, with shifts beginning at 7:30 a.m. EST. Overtime may be required based on business needs.
Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at [email protected].
Salary Range
$20—$24 USD
Skills Required
- Associate degree in a related field, or two years of related education or experience
- Two or more years of experience in customer service, sales, or a relevant field
- Bachelor's degree
- Customer service skills, including a pleasant, positive, patient, and helpful approach
- Clear and professional communication skills in listening, speaking, and writing
- Strong business math skills and ability to read and interpret data and reports
- Computer proficiency with MS Office, Google applications, query tools, and database systems
- Ability to work independently and effectively as part of a team while adapting to changing priorities
- Attention to detail, organization, time management, and follow-through
- Ability to learn Cadwell products and their clinical uses
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The Company
What We Do
Since 1979, Cadwell has been true to its mission: Helping you help others. We continually listen to our customers and improve upon our core competencies: EMG, IONM, EEG, Sleep, Consumables, and CadLink Information Management. We are innovating, expanding and growing. Visit www.cadwell.com to learn more about our quality products, outstanding service, and exciting career opportunities.
