Jobs at Cadwell

Processes customer and field sales orders, handles inquiries and order changes, and coordinates with internal departments to resolve customer issues. Provides professional, solutions-oriented customer service while maintaining product and system knowledge. Supports reception as needed and manages work accurately across changing priorities, deadlines, and department coverage requirements.

Supports accounting integrity and financial reporting through general ledger oversight, month-end and year-end close, reconciliations, journal entry review, payroll accounting, tax compliance, cash management, audits, and internal controls. The role provides technical accounting leadership, researches U.S. GAAP, reviews team work, resolves discrepancies, improves accounting procedures, and partners with cross-functional departments. It also supports system enhancements, filings, forecasting, and special projects.

Provides phone and remote technical support for Cadwell medical devices, including product configuration, operation, hardware, software, and networking troubleshooting. Builds expertise across the product line, delivers clear solutions, follows up with customers, and participates in weekend and after-hours on-call rotations. Requires strong communication, analytical problem-solving, computer proficiency, and the ability to explain technical concepts to customers.

Owns the reliability, security, performance, and availability of AWS-hosted healthcare infrastructure. Builds infrastructure as code, CI/CD automation, monitoring, observability, backup and disaster recovery capabilities. Leads incident response, optimizes cloud resources, implements security controls, supports customer onboarding and migrations, and ensures compliance with healthcare privacy and software lifecycle requirements. Participates in on-call rotations and provides technical guidance to engineering and support teams.

Owns day-to-day HR operations across payroll, benefits, leave, employee relations, recruiting, performance management, compensation implementation, and compliance. Supervises HR, payroll, benefits, and talent acquisition staff; resolves operational issues, manages escalations, supports investigations and accommodations, administers quarterly check-ins and salary reviews, and advises managers. Partners with the SVP of HR on strategy, organizational development, regulatory matters, and complex or legally sensitive cases.

Build, deploy, and maintain AI agents and automated workflows across business functions. Integrate solutions with enterprise systems, monitor performance, manage AI infrastructure, and participate in governance. Analyze workflows, run pilots, measure ROI, establish risk controls, and support adoption through training and documentation. Partner with stakeholders across departments while maintaining privacy, security, and regulatory controls.

Lead a team of engineers to maintain software stability and performance, manage escalations, and ensure regulatory compliance for medical device software.