About us
At Dyson we are encouraged to think differently, challenge convention and be unafraid to make mistakes. We’re creative, collaborative, practical and enthusiastic.
Dyson offers a unique opportunity for skilled individuals to invent, design and develop market leading products for the global market. By working in our world class research, design and development (RDD) department, these professionals have the opportunity to work alongside leading technical specialists and highly motivated creative people to create products which fulfil our vision of being truly different and better than our competitors.
About the role
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Enter and process customer and internal orders in SAP, ensuring readiness and completeness.
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Follow up on deliveries with customers and warehouses to ensure on-time, in-full delivery.
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Organize returns, exchanges, and manage refusals based on customer requests, processing these in SAP.
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Process customer claims, invoice corrections, refunds, rebates, and discrepancies in the Dispute Management System.
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Check stock levels and execute product allocations jointly with the logistics team.
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Serve as the primary contact for customer queries related to orders via phone and email.
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Support the sales team with order desk and logistics matters to meet monthly sales targets.
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Prepare daily overviews of order book status and proactively communicate uncertainties to stakeholders.
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Act as an escalation point for issues with orders and deliveries, collaborating with sales teams and 3PL providers.
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Identify and implement improvements in order management processes to enhance service levels and optimize logistics budgets.
About you
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Experience in a matrix commercial environment.
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Strong analytical skills for long-term planning using various data sources.
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Proficiency in SAP (knowledge is a plus).
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Advanced Microsoft Office skills, especially in Excel.
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Excellent communication skills, both verbal and written.
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Customer service-oriented mindset.
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Proactive and problem-solving approach.
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Strong time management skills, able to deliver under pressure and tight deadlines.
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Self-motivated, independent, dynamic, and results-driven.
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Strong cross-functional team skills, able to build relationships with stakeholders at all levels.
#LI-DNI
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Top Skills
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
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