Order to Cash (OtC) Specialist

Job Description

The Position

The Order to Cash (OtC) Specialist will work with a team of around 10 professional OtC colleagues in the Center delivering and managing end-to-end OtC processes. Additionally, the OtC Specialist will work daily with our global BPO partner who executes OtC Transactional services for Organon in all our global regions.

Responsibilities

The Specialist will be expected to work in a selection of the OtC process areas from Order Management, Billing, Credit Management, Collections & Accounts Receivables / Cash Applications, Revenue Recognition and Gross to Net activities. Experience in as many of these OtC processes as possible is valuable. The Specialist will also operationally support Customer master data.

The Specialist will contribute to ensuring all OtC processes and transactions comply with accounting standards, policies, SOX and statutory requirements. The Specialist will also provide input to the global process owner group for operational opportunities for process and control design, as well as customer experience. The OtC Service Center team will be organized regionally, so the Specialist will be working within a regional scope. As well as having responsibility for successful delivery of OtC operations for their region, the Specialist will oversee service delivery from our BPO partner and will work collaboratively with Organon Customers and Organon Markets to have a full understanding of our customers’ needs and our business dynamics.

Required Education, Experience, and Skills

Hard Skills:

OtC Process Expertise:

• Solid understanding of Credit Management, Collections, Accounts Receivable, and Cash Applications.
• Familiarity with OtC process controls, SOX compliance, and financial regulations (US GAAP knowledge preferred).

Technical Proficiency:

• Proficiency experience with SAP S/4 HANA is highly desirable.
• Advanced skills in MS Office, particularly Excel (e.g., for data analysis and reporting).

Process Improvement and Data Management:

• Experience in continuous improvement methodologies (e.g., Lean Six Sigma) to optimise processes.
• Ability to create and manage detailed process documentation, such as SOPs and Regional Work Instructions.

Financial Knowledge:

• Strong understanding of accounting principles and financial controls.
• Experience with financial reporting and analysis.

Project Management:

• Proven ability to coordinate cross-functional activities and successfully manage projects.

Language Proficiency:

• Fluency in English is required; knowledge of Portuguese or other European languages is advantageous.

Soft Skills:

Collaboration and Stakeholder Management:

• Strong interpersonal skills to work effectively with global teams, internal stakeholders, and the BPO partner.
• Ability to build relationships and influence without direct authority.

Problem Solving and Critical Thinking:

• Analytical mindset to identify process inefficiencies and propose innovative solutions.
• Ability to think critically and make decisions under pressure.

Adaptability and Resilience:

• Comfortable working in a fast-paced, ambiguous environment and managing multiple priorities.

Communication Skills:

• Excellent verbal and written communication skills for reporting, presentations, and stakeholder engagement.
• Assertive and proactive communication style.

Customer Service Orientation:

• Dedicated to delivering exceptional service experiences to internal and external customers.

Teamwork and Leadership Potential:

• Ability to work collaboratively within a team and foster a positive work environment.
• Willingness to take on leadership responsibilities in the future.

Attention to Detail and Organisation:

• Highly organised and detail-oriented, ensuring accuracy and timeliness in deliverables.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings: