Order to Cash (OtC) Global Process Owner

Job Description

The Position

The Order to Cash (OTC) Global Process Owner (GPO) is responsible, in collaborative partnership with country teams and the finance organization, for the end-to-end definition, standardization, optimization and governance of OTC process globally. This role serves as the single point of accountability for decisions pertaining to OTC process scope, documentation, performance metrics, control, continuous improvement, investments, and change management. The OTC GPO will be accountable for the efficient and effective design of the OTC processes, in alignment with Organon’s strategic and operational priorities, and ensure the delivery organization is positioned for execution success.

Organon was launched as a new company in June 2021. Since launch, we have been working to achieve full process independence from our former parent company, including the implementation of our ERP system, Athena, in Q2 2024. The GPO for OTC will be responsible for maintaining the sound process foundation including detailing the roles and responsibilities with key stakeholders (including Global Delivery Operations (GDO), local market teams), core process mapping, establishing performance standards (KPIs) and measuring performance. In addition, the OTC GPO will focus on driving standardization, technology process enablement and transformation of the OTC process globally to ensure that we accelerate efficiencies and deliver on the strategic priorities of the company. The primary responsibilities of the OTC GPO leader role include, but are not limited to, the following:

Responsibilities

Alignment with Strategy – Set a pathway to an improved future state that is consistent with Organon’s Strategy and GBS Operating Model and aligned with Organon’s commercial and finance strategic objectives.

• Stakeholder Engagement – Collaborate with local market management, functional leads, and cross-functional teams to understand needs, gather input, communicate changes and performance, and ensure smooth implementation and simple, frictionless interaction with GDO teams. Actively participate, as required, on stakeholder Leadership Teams.

• Ownership – Across all regions, markets, operating entities and functions, understand the end-to-end process, its components, inputs, outputs, and interactions with other processes. Establish clear roles and responsibilities. Strive to deliver ‘world class process’ experience for all stakeholders.

• Design and Standardization - Redesign, standardize, and optimize OTC process ensuring uniformity, efficiency and compliance. Develop, document and maintain process maps, relevant policies, controls and best practices. Lead efforts to streamline workflows and eliminate redundancies to improve overall performance.

• Performance Measurement - Establish key performance indicators (KPIs) and service levels (SLAs), aligned with stakeholders’ expectations, to measure the effectiveness of the OTC process. Track metrics related to process performance, quality, timeliness, and cost aligned with industry benchmarks.

• Governance – Oversee adherence to OTC process, mitigate risks, and monitor implementation of standard requirements and performance, in alignment with leadership/advisory structure(s) and consistent with standards and statutory requirements.

• Technology Enablement – Explore available technologies relevant to OTC process. Set technology standard for OTC process and work closely with Business Technology (BT) to leverage technology to progressively transform process efficiency and effectiveness. Act as ‘two in a box’ Functional Process Owner for OTC enterprise process as part of the Athena Value Team. Partner with Business Technology (BT) – who holds the technology budget – to optimize spend based on business value. 

• Continuous Improvement - Analyze process performance data and understand evolving business needs, identify areas for enhancement, and implement and embed changes to enhance efficiency, reduce costs, and deliver better outcomes.

• People leadership & collaboration – Foster an environment that promotes growth, collaboration and continuous improvement for an existing team who serve as sub-process owners. Set performance expectations, drive accountability and provide coaching. Build talent pipeline and succession bench strength. Collaborate as a peer with other GPOs across Organon to share best practices and support excellence in GPO leadership. Establish a thriving ‘community of practice’ of founders engaging with the process across the company who act as ambassadors, change champions and advisors.

The ideal OTC GPO leader will bring the following attributes and experience to the role:

• Operational understanding and insights of how the OTC services and process(es) drive functional and organizational performance; deep intellectual curiosity and ability to translate insights into strategic and operational recommendations.

• Entrepreneurial mindset and proven ability to proactively drive and implement transformational change in complex, global environments.

• Proven record of deep business, customer and end-to-end process knowledge gained through hands-on participation in functional activities relevant to end-to-end OTC process (pricing and contracting, billing and collections, order management, dispute management and credit risk); familiarity with relevant accounting standards, policies, SOX and statutory requirements. Maintain up to date understanding of industry best practices relevant to OTC.

• Knowledge of core technology systems relevant to OTC process, SAP S/4 HANA, HighRadius, EDI; experience in driving technology-led transformation of processes.

• International experiences necessary to navigate the complexities of conducting business and managing processes across multiple geographies, go-to-market models and cultures.

• Strong operational process design and improvement skills including understanding core methodologies (e.g., process mapping, Lean, Six Sigma) and change management principles.

• Excellent project management skills, including the ability to manage multiple projects in a fast-paced, complex environment, deliver results and sustain change. Coalesces working teams to establish workplans, prioritize tasks, meet deadlines, and manage cross-functional workstreams.

• Strong problem solving and analytical mindset with the ability to spot gaps and weaknesses in processes, analyze and interpret complex data, identify trends, and make data-driven decisions.

• Strong interpersonal and collaboration skills with exceptional organizational savvy and EQ necessary to build enduring partnerships and lead through influence (not position) with cross-functional business leaders. Proven ability to effectively and proactively engage, guide and influence very diverse stakeholder community at all levels of the organization, including executive team. Maintain open mindset with ability to pivot and adapt, as required, to meet changing business and organizational needs, and external dynamics.

• Outstanding communication skills, both written and verbal. Ability to develop compelling storylines and craft the clear prose and visuals necessary to bring clarity to complexity and communicate in a compelling way that is matched to the needs of a range of stakeholders

Required Education, Experience and Skills

• Minimum of bachelor’s degree required in a field of study relevant to OTC scope.

• Ten plus years of prior professional experience in local and regional/global roles covering areas relevant to OTC scope, including familiarity with relevant standards (e.g., US GAAP) and statutory requirements (e.g., SOX).

• Minimum five years of management experience or experience directing cross-functional teams and people at different levels across an organization.

• Fluency in English; other languages valued.

Role Location: Europe, ideally Lisbon. Must have the working hours flexibility necessary to accommodate global time zones, when required.

Expected Travel: Variable, around 25% on average.

Mobility Offered: None

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Remote Work

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1