Revenue Operations Manager

Req #: GAQ225R96

• Databricks is looking for a talented Credit & Collections Supervisor who has passion for process improvement and operational excellence. In this role, you'll help design and implement efficient, scalable customer payment collection procedures to minimize bad debt and mitigate risks. You'll work closely with global functional partners and will be instrumental in the continuous improvement in our collections strategy, contributing to our overall financial health and stability. As a key player in our finance team, you'll help us maintain strong customer relationships and support our rapid growth. This role will report to the Sr Manager, Billing, Credit & Collections. 

  
  

  The impact you will have:

  • Enforce corporate credit & collections policies/procedures to mitigate risk and ensure timely payment from customers
  • Assess credit risk for new and existing customers, including reviewing financial statements, credit reports, and payment histories
  • Monitor customer accounts receivable balances and proactively connect with customers to resolve payment issues and disputes
  • Collaborate with Sales/Deal Desk/Customer Success to evaluate creditworthiness of potential customers and establish appropriate credit limits
  • Ensure appropriate credit & collections management internal controls are in place and operating effectively to ensure SOX compliance
  • Generate and maintain detailed documentation of policies and processes and assist with process improvement, automation initiatives, training as they arise
  • Help design, implement, and manage efficient, scalable customer payment collection procedures to minimize bad debt and mitigate risks
  • Manage collections escalations from internal and external stakeholders in a timely manner while upholding and maintaining the interests of the company.
  • Review delinquent accounts regularly with team members and prepare monthly reports on high-risk accounts for management team
  • Participate in the month-end close process, including AR write-off analysis and account reconciliations
  • Lead and manage a team of collections analysts, providing guidance, training, and support
  • Implement automation tools and technology solutions to enhance productivity and accuracy of the collections process
  • Partner with customer-facing teams, building strong relationships both internally and with customers
  • Ownership of deliverables to internal and external audits that are complete and accurate

  
  

  What we look for:

  • Bachelor's degree in Finance or Accounting 
  • 6+ years of experience in Credit & Collections or Finance Operations
  • 3+ years of experience acting as a lead to team members, nurturing their professional development and a high-performing team environment
  • Experience with credit management tools such as Dun & Bradstreet or Moody’s
  • Working knowledge of best practices internal controls
  • Experience managing high volume of transactions 
  • Ability to work effectively with global teams and manage cross-functional relationships
  • Ability to adhere to deadlines in a fast pace environment without losing sight of accuracy
  • Proficiency with Excel is required (Pivot tables, Vlookups)
  • Experience with NetSuite or any major ERP and Salesforce CPQ
  • Experience with Financial Force, Metronome or any billing software is a plus