Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role: Xylem is looking for an Order to Cash (O2C) Systems Analyst – High Radius to support our current and future state O2C application(s), provide on-going support, and develop enhancements. You will interact with our team of finance, accounting, global process owners, and IT professionals to manage/grow the company’s O2C Platform.
This position requires knowledge of financial business processes with a strong emphasis in the Order to Cash area, application and system design, training, and ongoing support.
Responsibilities:
- Responsible for deep business process knowledge in order to identify and propose process efficiencies within the systems.
- Design and configure The Order-to-Cash (O2C) System to account for new process requests/requirements that may arise; implement efficient, effective and user friendly processes within The Order-to-Cash (O2C) System
- Resolve escalated issues related to configured processes in The Order-to-Cash (O2C) System
- Review major release notes for The Order-to-Cash (O2C) System and provide delta assessment and impacts.
- Produce, maintain and conduct test plans for user acceptance testing for new functionality and defect resolution; regression testing and testing of fixes to defects in releases.
- Partner with Integration teams responsible for development and support of The Order-to-Cash (O2C) System integrations with interfacing systems.
- Create training materials and conduct assist in or be able to lead The Order-to-Cash (O2C) System user training.
- Perform day-to-day tasks that involve ongoing support of the system.
- Promotes user adoption by improving usability.
- Responsible for first contact resolution (FCR) for user raised questions and issues, maintaining always a sense of urgency, providing excellent user experience and efficiency
- Lead solution strategies for business requirements, enhancement requests and defect fixes. Identify, develop and deliver business and technical solutions to customer satisfaction.
- Utilize strong functional knowledge across Order to Cash functions, including Customer on-boarding, dispute management, invoicing, cash application and collections.
- Manage As-Is and To-Be business process mapping, process re-engineering and gap analysis. Recommend opportunities for streamlining, consolidating and optimizing processes.
- Lead solution strategies for business requirements, enhancement requests and defect fixes. Identify, develop and deliver business and technical solutions to customer satisfaction.
- Create a positive business relationship with key business stakeholders
- Maintain relationship with the Regional Super Users of The Order-to-Cash (O2C) System
- Influence up / down stream processes with Executive leaders, peers, and suppliers
- Work in partnership with IT to obtain and commit necessary resources at the appropriate time, level, and expertise to support any IT related items required for the system.
- Maintain relationship and Collaborate with the Global and Regional Process Owners
- Engage with The Order-to-Cash (O2C) System user group/s to gather information around process improvements other The Order-to-Cash (O2C) System customers are implementing
- Utilizes reporting tools to write, maintain and support a variety of reports or queries. Helps maintain data integrity in systems by running queries and analyzing data. Develops standard reports for ongoing needs and ad hoc queries as needed, working with staff to identify information requirements.
- Prioritize and escalate issues efficiently for prompt resolution
Qualifications:
- Experience with Order-to-Cash (O2C) platforms such as Leading ERP (O2C) modules, High Radius, Emagia or Get Paid as a technical owner, implementer, or system administrator with strong functional knowledge. High Radius experience preferred.
- Experience implementing of O2C systems and knowledge of implementation Life-cycle
- Demonstrated track record of establishing priorities and meeting deadlines.
- Experience in troubleshooting system issues and working with other groups to prioritize and resolve the issues
- Experience in Process Improvement
- Acting as a liaison between internal associates and external customers to resolve concerns
- Familiarity with compliance and governance controls.
- Fluent in excel, PowerPoint, word, etc.
- Sound critical thinking and attention to details
- Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.
- Preferred – Finance and or Collections background
- Preferred – Experience in a multi-system landscape support
- Preferred – Experience with one or more technical coding languages. Eg: SQL, Python, VB.Net, C#, C++, etc.
- BA or BS degree in Business, Finance, IT or equivalent work experience
#LI-JO2
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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What We Do
Xylem |ˈzīləm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
