GTT Order Assurance Specialist is an integral part of the Service Delivery team. Working with sales teams ensuring requests are processed with speed and accuracy during order entry support. data capture & upload and order validation. You will be expected to work with internal stakeholders such as Sales, Service Design, Vendor Co-ordinators, and Service Delivery Order Owners to achieve our goal of providing operational excellence to GTT clients.Client-facing role ensuring professional communication, accurate order processing, and proper documentation throughout the delivery lifecycle.
Duties and Responsibilities:
- Collaboratively review and verify order specific data needed is present post order creation
- Document and clearly communicate daily progress on workload
- Document and effectively communicate challenges preventing task completion
- Convert quotes into orders and ensure accuracy
- Communicate with clients and internal teams
- Collect and update required information
- Process and track orders
- Provide regular updates and meet deadlines
- Build strong working relationships and learn on the job
Hours/Travel/Shift:
Working hours: 09:00-17:30.
#LI-Hybrid #LI-Remote #LI-VP1
Skills Required
- Client-facing courteous professional communication (phone and email)
- Strong attention to detail and accuracy in data entry
- Experience with order entry, data capture, upload and order validation
- Ability to meet KPIs and internal SLAs and provide timely status updates
- Experience collaborating with Sales, Service Design, Vendor Coordinators, and Service Delivery teams
- Documenting progress, issues, and performing accurate handovers to internal teams
- Knowledge of product-specific processes and the ability to learn through internal training
- Provide guidance, training and support to new employees, and manage projects/teams (Senior role)
GTT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GTT and has not been reviewed or approved by GTT.
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Strong & Reliable Incentives — Bonus eligibility and on-time payments are portrayed as dependable, including mentions of a standing bonus plan.
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Leave & Time Off Breadth — PTO and sick leave are characterized as generous or solid, supporting workable time-off needs.
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Retirement Support — A 401(k) plan with company matching is highlighted as a helpful element of the package.
GTT Insights
What We Do
GTT is a managed network and security services provider to global organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit www.gtt.net.
