Order Allocation Specialist

The Order Allocation Specialist is responsible for efficiently allocating inventory to new orders in High Jump WMS as instructed by the Merchandising team. This includes troubleshooting allocation errors, shortages, discrepancies, and facilitating communication between Procurement and Warehouse teams via email. Additionally, running reports to ensure clean and updated open order books, providing support to Warehouse teams on customer-specific order requirements, and maintaining organized records of past order communications for inventory and chargeback investigations are key responsibilities. The role may also entail other duties as requested by the department manager.
What You Will Do:

• Promptly allocate inventory to new orders in High Jump WMS as given by the Merchandising team
• Troubleshoot any allocation errors including shortages, inventory discrepancies, reworks and product transfers
• Facilitate all communication via email between Procurement teams and Warehouse teams including product inquiries and transfers, rework requests, and shipment requirements
• Run reports as needed to keep the open order books clean and up to date
• Provide additional support and knowledge to Warehouse teams regarding customer specific order requirements (label placements, pallet requirements, shipping requirements)
• Maintain organized record of past order communications to aid Inventory and Chargeback team investigations
• Other duties and responsibilities as requested by the department manager

Supervisor Responsibilities

Manages People: No

What We Are Looking For: 

• High school diploma or GED required
• 1+ years of customer service experience
• 1+ year of warehouse or logistics experience preferred
• Basic email etiquette in business setting
• Proficient oral and verbal communication skills
• Basic computer skills, including but not limited to Google Workspace programs (Gmail, Drive, Sheets, Docs), and Warehouse Management Systems (High Jump/Warehouse Edge), keyboard and 10-key
• Strong customer service skills, with the ability to maintain professionalism in difficult situations
• Able to deal effectively with a diverse group of people

Preferred Qualifications                                                                                    

• Preferred experience working in a warehouse or logistics environment
• Experience in a global company
• Multilingual a plus                                                                                                                                                                             

Working Conditions

• Environment: Office and Warehouse
• Extreme Exposures: Some exposure to loud noises
• Schedule: Typically requires regular office hours, but may occasionally be required to work nights and weekends  
• Physical Requirements:
  • Lift up to 10 lbs
  • Must be able to stand, walk, sit, hear, and see frequently
• Travel Required: No

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

What we offer: 

The hourly range for this position is $18.92 - $21.82 per hour. The base hourly rate may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.   

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.

Please note that this is a fully on-site position based out of our warehouse facility. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects. 

Reasonable Accommodations  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.   

Working at Jazwares

At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.   

• Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
• Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today, and let's shape the future of play together!    

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.