Ribbon Communications (NASDAQ: RBBN) is a global provider of real-time communications solutions that helps service providers, enterprises, and government organizations modernize and secure their networks. With operations in more than 100 countries, Ribbon delivers voice, cloud, security, analytics, and optical networking solutions.
The Order Management Specialist I is responsible for providing operational support to the Order Management process, ensuring the accurate entry, validation, and timely follow-up of customer purchase orders.
This is a Level I (Entry-Level) position primarily focused on the execution of operational processes and standardized administrative activities. The individual will be responsible for data entry and validation, updating information in internal systems, order tracking, and record maintenance, ensuring accuracy, quality, and compliance with established procedures.
We are seeking an organized, detail-oriented individual who is eager to learn and capable of working with large volumes of information in a dynamic, process-driven environment. The ideal candidate will possess strong Microsoft Excel skills and a desire to build a career in the Order Management field.
Key Responsibilities- Enter and process customer purchase orders in internal systems.
- Capture, validate, and update customer, product, pricing, and order information.
- Review documentation prior to order processing.
- Monitor and follow up on order status.
- Maintain reports and databases using Microsoft Excel.
- Perform data quality and accuracy checks.
- Execute operational and administrative activities.
- Follow up on internal requests and inquiries.
- Escalate discrepancies when appropriate.
- Collaborate with Sales, Finance, and Logistics teams.
- Ensure compliance with established procedures and service level agreements (SLAs).
- Bachelor's degree in Business Administration, International Business, Industrial Engineering, Logistics, Finance, or a related field.
- 0 to 2 years of experience (internships and professional traineeships will be considered).
- Advanced proficiency in Microsoft Excel.
- Proficiency in Microsoft Office applications.
- Experience with ERP systems (Oracle, SAP, or similar) is preferred.
- Attention to detail
- Organizational skills
- Process-oriented mindset
- Ability to perform repetitive tasks with accuracy
- Teamwork and collaboration
- Effective communication skills
- Willingness and eagerness to learn
Please Note:
'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Skills Required
- Bachelor's degree in Business Administration, International Business, Industrial Engineering, Logistics, Finance, or a related field
- 0 to 2 years of experience; internships and professional traineeships considered
- Advanced proficiency in Microsoft Excel
- Proficiency in Microsoft Office applications
- Experience with ERP systems such as Oracle, SAP, or similar
Ribbon Communications Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ribbon Communications and has not been reviewed or approved by Ribbon Communications.
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Healthcare Strength — Healthcare coverage is presented as comprehensive alongside access to an Employee Assistance Program and global wellness initiatives.
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Leave & Time Off Breadth — Time off is described as generous, including standard PTO and a paid Global Day of Service for volunteering.
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Wellbeing & Lifestyle Benefits — Hybrid work and flexible schedules are emphasized, with wellbeing programming positioned as part of a broader support offering.
Ribbon Communications Insights
What We Do
Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. To learn more about Ribbon visit rbbn.com.
